Incident History for Heron Data
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 7 loadedDatabase maintenance for UK region go-live
Scheduled
Affected Components
Scheduled
on Oct 21, 2026
Database maintenance is scheduled for November 7, 2026, during which the API and all listed systems will be unavailable.
Scheduled For
Nov 7, 2026, 7:00 AM UTC to Nov 7, 2026, 12:00 PM UTC
Workflow processing latency
Resolved
Affected Components
Resolved
on Oct 20, 2026
Workflow processing latency is resolved; the backlog has cleared and new submissions are processing normally.
Identified
on Oct 20, 2026
Workflow processing is delayed while the backlog of submissions is being cleared; resolution is expected within 90 minutes.
Identified
on Oct 20, 2026
Workflow processing is delayed; a fix has been implemented and the backlog is being processed.
Scheduled For
Oct 20, 2026, 3:05 PM UTC
Google cloud outage causing degraded performance
Resolved
Affected Components
Resolved
on Oct 20, 2026
The Google cloud outage is resolved; all API error rates and latency have returned to normal levels.
Scheduled For
Oct 20, 2026, 12:42 PM UTC
Monitoring
on Oct 20, 2026
API error rates and latency have returned to normal levels, and the team continues monitoring the Google Cloud outage.
Monitoring
on Oct 20, 2026
Elevated error rates and latency from a downstream Google Cloud outage are being actively monitored while remediations are attempted.
Database Maintenance for UK Region Go-Live
Scheduled
Affected Components
Scheduled
on Oct 13, 2026
Scheduled database maintenance will make the API and systems unavailable from October 24, 2026 6:00 AM to 11:00 AM UTC.
Scheduled For
Oct 24, 2026, 6:00 AM UTC to Oct 24, 2026, 11:00 AM UTC
Intermittent Salesforce Issues Affecting Syncs
Resolved
Affected Components
Resolved
on Oct 6, 2026
The intermittent Salesforce sync issue is now resolved.
Monitoring
on Oct 5, 2026
No failed syncs in the past 2 hours; affected deals re-synced and Salesforce sync attempts continue to be monitored.
Monitoring
on Oct 5, 2026
Salesforce intermittent issues are causing some sync attempts to fail; we are monitoring and retrying failed submission syncs.
Heron Dashboard slow to load
Resolved
Affected Components
Resolved
on Sep 22, 2026
Heron Dashboard performance is back to normal after the incident was resolved.
Monitoring
on Sep 22, 2026
A fix has been applied for the degraded Heron Dashboard performance, and pages should now load at normal speed.
Investigating
on Sep 22, 2026
The Heron Dashboard is experiencing degraded performance, causing slower page loads and an empty Policy Evaluation screen while the team investigates.
Old submissions with Wells Fargo bank statements reprocessed
Resolved
Affected Components
Resolved
on Sep 9, 2026
The issue with old submissions containing Wells Fargo bank statements has been resolved.
Resolved
on Sep 9, 2026
Historic submissions with Wells Fargo statements were reprocessed, causing duplicate emails and webhooks. Issue is mitigated and resolved.