Resolved

Last updated: October 29, 2026 at 11:18 PM UTC

LogMeIn Rescue, Pro, Central, and G2ARS v5 session failure

Affected Components

CentralGoToMyPCProRescue and GoToAssist (Remote Support) - Rescueand Hamachi (Remote Access) - Pro/Central

Updates

Resolved

October 29, 2026 at 11:18 PM UTC

The session failure issue has been resolved and all systems are confirmed 100% operational.

Monitoring

October 29, 2026 at 07:27 PM UTC

Engineers confirm all services are functional again and will continue monitoring the situation for further updates.

Investigating

October 29, 2026 at 06:52 PM UTC

Engineers are investigating a renewed increase in activity related to the recent session failure issue and validating service health and customer impact.

Monitoring

October 29, 2026 at 03:48 PM UTC

Engineers confirm all services are functional and are monitoring the situation for an extended period before a final update.

Identified

October 29, 2026 at 03:22 PM UTC

Engineers have identified the cause of the session failure and are seeing improvements while working toward full resolution.

Investigating

October 29, 2026 at 02:45 PM UTC

Engineers are still investigating attended sessions not starting and unattended devices not deploying for LogMeIn Rescue, Pro, Central, and G2ARS v5 customers.

Investigating

October 29, 2026 at 02:11 PM UTC

Engineers are investigating reports of attended sessions not starting and unattended devices not deploying for some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers.