Incident History for GoToConnect

The session failure issue has been resolved and all systems are confirmed 100% operational.

Engineers confirm all services are functional again and will continue monitoring the situation for further updates.

Engineers are investigating a renewed increase in activity related to the recent session failure issue and validating service health and customer impact.

Engineers confirm all services are functional and are monitoring the situation for an extended period before a final update.

The issue causing new session failures in LogMeIn Rescue and G2ARS v5 has been resolved, with all systems confirmed 100% operational.

Engineers corrected the issue causing new session failures and are monitoring for improvement, with a final update to follow.

Engineers continue working with the solution provider toward a resolution for new session failures; another update will follow shortly.

Engineers have identified the cause of new session failures and are working toward a resolution; customers can retry as a workaround.

The issue causing inbound call failures for GoTo Connect customers in Brazil has been resolved and all systems are fully operational.

Engineers corrected the issue causing inbound call failures in Brazil and are monitoring services while confirming functionality.

Engineers have identified the cause of inbound call failures for GoTo Connect customers in Brazil and are working toward a resolution.

GoTo Connect is investigating reports of inbound calls failing to connect for some customers in Brazil.

Scheduled maintenance for Rescue and GoToAssist Remote Support has been completed as of 10:00 UTC on October 22, 2026.

Scheduled maintenance for Rescue and GoToAssist Remote Support is now in progress as of 09:00 UTC on October 22, 2026.

Scheduled maintenance for Rescue and GoToAssist Remote Support begins in 60 minutes at 09:00 UTC on October 22, 2026.

Scheduled maintenance for GoToMyPC has been completed.

Scheduled maintenance for GoToMyPC is currently in progress; updates will be provided as necessary.

Scheduled maintenance for GoToMyPC begins in 60 minutes on October 15, 2026, from 07:00 to 08:30 UTC; the application will be unavailable for 5 minutes.

Scheduled maintenance for GoToMyPC on October 15, 2026, from 07:00 to 08:30 UTC; the application will be unavailable for 5 minutes.

The LogMeIn Pro and Central website issue is resolved and all systems are fully operational.

Engineers corrected the issue and are monitoring to confirm all services are functional, with a final update coming shortly.

Engineers have identified the issue affecting LogMeIn Pro and Central website access and are working toward a resolution.

We are investigating reports that some LogMeIn Pro and Central customers may have trouble accessing the website.

The scheduled maintenance for GoTo Products has been cancelled and is complete.

Scheduled maintenance for GoToMyPC, Pro, Central, and Hamachi has been completed.

Scheduled maintenance for GoToMyPC, Pro, Central, and Hamachi is currently in progress; updates will follow as necessary.

Scheduled maintenance for GoTo Connect calling is complete, restoring deskphone, web, mobile, and inbound/outbound calls.

Scheduled maintenance for GoTo Connect calling is now in progress, affecting deskphone, web, mobile, and inbound/outbound calls.

Scheduled maintenance for GoTo Connect VoIP and PSTN calling begins in 60 minutes, affecting deskphone, web, mobile, and inbound/outbound calls.

The webcam and screen share issue affecting GoTo Meeting, Webinar, and Training has been resolved and all systems are fully operational.

Engineers corrected the webcam and screen share issue and are monitoring; ongoing affected sessions should be restarted to fully resolve.

Engineers have identified the webcam and screen share issue and are working on a resolution; restarting the session may help.

We are investigating reports of intermittent webcam and screen share issues affecting some GoTo Meeting, Webinar, and Training customers.