Incident History for Currencycloud

A postmortem has been published for the incident affecting customer report downloads on Paydirect.io / Direct.

The issue affecting customer report downloads has been resolved, with downloads returning data as expected after mitigation and a historical data resync.

We are investigating an issue where downloaded customer reports appear empty despite data being visible in the platform.

A postmortem has been published for the incident affecting support email processing.

The issue affecting processing of some support emails has been resolved; monitoring continues while a permanent fix is pursued with Microsoft.

A mitigation was implemented and monitoring is ongoing for an intermittent issue affecting support email processing.

Teams continue working on a fix for support emails not consistently appearing in the support platform.

A postmortem has been published for the incident affecting multiple API endpoints.

The issue causing intermittent API errors has been resolved and services are operating normally.

Mitigation deployed for elevated API errors caused by node replacement; services stable and being monitored.

A spike in server errors affected multiple API endpoints but has subsided; the situation is being monitored.

A postmortem has been published for the CAD payment failures and processing delays incident affecting Payments.

CAD payment processing has remained stable since 14 September, and the incident is now considered resolved.

No further CAD payment failures observed since 14 September; processing stable while root cause investigation continues with banking partner.

We are investigating CAD payment failures and processing delays affecting some customers through one banking partner.

A postmortem has been published for the CAD payment failures and processing delays incident, which is now resolved.

The demo environment service disruption is fully resolved and services have returned to normal operation.

Currencycloud is investigating a service disruption affecting only its non-production demo environment; production services remain fully operational.

A postmortem has been published for the incident affecting foreign exchange quote and trade processing.

The issue affecting foreign exchange quote and trade processing has been resolved, with services fully restored and operating normally.

Trading restored and quotes rerouted to an alternative provider while teams monitor stability and validate performance.

Traffic rerouted to an alternative provider while teams investigate reduced quote availability for some currency pairs.

Scheduled maintenance for Currencycloud production has been completed, restoring API, Payments, Conversions, Paydirect.io / Direct, and Notifications.

Scheduled maintenance is currently in progress for Currencycloud production, affecting API, Payments, Conversions, Paydirect.io / Direct, and Notifications.

Scheduled maintenance will begin in 60 minutes, affecting API, Payments, Conversions, Paydirect.io / Direct, and Notifications.

A postmortem has been published for the webhook notification delays incident affecting the API.

Webhook notifications are being processed and delivered normally; the backlog has been cleared and no further delays are expected.

Webhook notifications are being processed with possible delays; a fix is deployed and monitoring continues.

Delays in webhook notification delivery have been identified; remediation is underway and monitoring continues.

A postmortem has been published for the webhook notification delivery delays and missing notifications incident affecting the API.

The issue affecting webhook notification delivery has been resolved; all queued notifications were processed and delivered, and service is operating normally.

Webhook processing remains active, queue volumes reduced by 85%, but intermittent pauses are still under investigation.

Webhook processing remains active, queue volumes reduced by 70%, but intermittent pauses are still under investigation.

A postmortem for the EUR virtual account creation incident has been published.

The incident affecting EUR virtual account creation has been resolved after a failed connector was restored.

Investigating an issue affecting the creation of EUR virtual accounts.

A postmortem for the SMS authentication incident affecting +86 phone numbers has been published.

The SMS authentication issue affecting +86 phone numbers has been resolved, caused by external telecom restrictions, not a platform fault.

We have identified that SMS delivery to mainland China is impacted by regulatory restrictions, causing delays or non-delivery of verification codes for +86 numbers.

Monitoring SMS authentication issues for +86 numbers due to regulatory restrictions in China; email MFA recommended.

A postmortem for the payment processing incident has been published, indicating the issue is resolved.

The issue affecting payment status updates has been resolved. All payments were processed correctly, and statuses are now updated.

An issue is impacting payment processing, causing delays for some payments. Teams are investigating.

A postmortem for the incident where some customers were unable to view beneficiary information has been published, indicating the issue is resolved.

The issue affecting beneficiary information viewing has been resolved; details load normally and stability is confirmed.

Recovery actions implemented, service restored, monitoring continues for stability.

We are investigating an issue affecting beneficiary details in Direct, causing some customers to be unable to view existing beneficiary information.

Postmortem published for payment failures and processing delays for CAD; incident resolved.

The issue affecting CAD payment processing has been resolved and normal service restored, though some payments with value date 31 Aug 2026 failed.

We are investigating an issue affecting payments processed through one of our banking partners, causing some customers to experience payment failures or delays.

Scheduled maintenance for the DEMO environment has been completed.

Scheduled maintenance for the DEMO environment is currently in progress, affecting multiple components.

Maintenance for the DEMO environment will begin as scheduled in 60 minutes, affecting multiple components.