Support Live Chat and Support Portal issue resolved

Affected Components

Amazon Web Services AU Region - Web ApplicationAmazon Web Services EU Region - Web ApplicationAmazon Web Services US Region - Web ApplicationMicrosoft Azure EU Region - Web ApplicationMicrosoft Azure US Region - Web Application

Updates

Resolved

September 16, 2026 at 03:04 PM UTC

The incident affecting Support Live Chat and Support Portal is fully resolved and all systems are operating normally.

Completed

September 16, 2026 at 02:59 PM UTC

Support Live Chat and Support Portal appear normal after upstream rollout; engineering is monitoring for continued stability.

Completed

September 16, 2026 at 12:23 PM UTC

Upstream fix rolling out region by region; Support Live Chat and Portal returning to normal, with intermittent impact remaining in some regions.

Identified

September 16, 2026 at 10:47 AM UTC

The issue affecting Support Live Chat and Portal has been identified and a fix is being implemented.

Monitoring

September 16, 2026 at 09:22 AM UTC

Support Live Chat and Portal are impacted by a Salesforce outage; teams are monitoring and working to restore services.