Incident History for Cm

A complete log of all past incidents, outages, and scheduled maintenance.

Filter by status

applies to the 15 loaded
Scheduled maintenance for Email Gateway

Scheduled

Affected Components

Email Gateway - Email Gateway API'sEmail Gateway - Email Gateway App

Scheduled

16 hours ago

Scheduled maintenance for Email Gateway on November 12, 2026, from 5:00 AM to 7:00 AM CEST; no disruption is anticipated.

Scheduled For

Nov 12, 2026, 4:00 AM UTC to Nov 12, 2026, 6:00 AM UTC

In Person Payments Gateway maintenance in progress

Completed

Affected Components

In Person Payments - Gateway

Completed

on Oct 29, 2026

Scheduled maintenance for the In Person Payments Gateway has been completed.

Under Maintenance

on Oct 29, 2026

Scheduled maintenance for the In Person Payments Gateway is currently in progress, with updates to follow as necessary.

In Person Payments Gateway maintenance starting soon

Scheduled

Affected Components

In Person Payments - Gateway

Scheduled

on Oct 29, 2026

Scheduled maintenance for In Person Payments - Gateway begins in 60 minutes on October 29 at 02:00 CET.

Scheduled For

Oct 29, 2026, 1:00 AM UTC

Scheduled

on Oct 26, 2026

Scheduled datacenter network maintenance on 29 October 2026, 02:00-04:00 CET; no impact to payment processing is expected.

Scheduled For

Oct 29, 2026, 1:00 AM UTC to Oct 29, 2026, 3:00 AM UTC

Belgium mobile operator service interruption resolved

Resolved

Affected Components

External Services - Mobile network operators: Belgium

Resolved

on Oct 28, 2026

The operator service interruption affecting Orange/Mobistar mobile networks in Belgium has been resolved.

Monitoring

on Oct 28, 2026

Orange has restored connectivity on the Belgium network and queued traffic is now processing.

Update

on Oct 28, 2026

Orange/Mobistar Belgium operator service interruption continues; operator is still working on a solution with no ETA provided.

Resolved

on Oct 28, 2026

Orange/Mobistar Belgium is experiencing an SMS traffic and status report issue; traffic is queued until resolved.

Messaging rate limits maintenance completed

Completed

Affected Components

Messaging - Business Messaging API

Completed

on Oct 28, 2026

Scheduled maintenance for Messaging rate limits has been completed.

Productivity wallboards empty or stale in Mobile Service Cloud

Resolved

Affected Components

Mobile Service Cloud - Native Voice

Resolved

on Oct 26, 2026

The incident affecting productivity wallboards in Mobile Service Cloud has been resolved.

Monitoring

on Oct 26, 2026

A fix has been implemented for empty or stale productivity wallboards in Mobile Service Cloud, and monitoring is underway.

Identified

on Oct 26, 2026

Productivity wallboards in Mobile Service Cloud may appear empty or show outdated data; engineering has identified a likely cause and is working on a fix.

Scanning and selling issues for Museumkaart and others

Resolved

Affected Components

Ticketing - Global Ticket / Ticketing Museum & ParksTicketing - Scan app

Resolved

on Oct 24, 2026

The scanning and selling incident affecting Museumkaart and other passes has been resolved.

Monitoring

on Oct 24, 2026

A fix has been implemented and results are being monitored for scanning and selling issues affecting Museumkaart and other passes.

Monitoring

on Oct 24, 2026

A fix has been implemented by Intersolve and results are being monitored for scanning and selling issues affecting Museumkaart and other passes.

Investigating

on Oct 24, 2026

Scanning and selling of Museumkaart, Vriendenloterij and possibly other passes is failing due to a third-party vendor issue.

Operator service interruption for O2 UK resolved

Resolved

Affected Components

External Services - Mobile network operators: United Kingdom

Resolved

on Oct 22, 2026

The operator service interruption affecting O2 in the United Kingdom has been resolved.

Operator service interruption for Orange France

Investigating

Affected Components

External Services - Mobile network operators: France

Investigating

on Oct 22, 2026

We are continuing to investigate the operator service interruption affecting Orange in France.

Resolved

on Oct 22, 2026

The Orange France SMS traffic and status report disruption has been resolved.

Investigating

on Oct 21, 2026

Orange France is investigating an issue affecting MT/MO SMS traffic and status reports.

Appmiral PHP security update maintenance

Completed

Affected Components

Appmiral - APIAppmiral - Platform CMS

Completed

on Oct 21, 2026

The scheduled PHP security update maintenance for Appmiral API and Platform CMS has been completed.

Under Maintenance

on Oct 21, 2026

Scheduled maintenance applying PHP security updates to Appmiral API and Platform CMS is currently in progress.

Scheduled

on Oct 21, 2026

Scheduled maintenance is applying PHP security updates to Appmiral API and Platform CMS, with possible temporary unavailability during the window.

Scheduled For

Oct 21, 2026, 2:50 PM UTC to Oct 21, 2026, 5:00 PM UTC

PHP security update maintenance for Seated Ticketing

Completed

Affected Components

Ticketing - Seated Ticketing

Completed

on Oct 21, 2026

Scheduled PHP security update maintenance for Seated Ticketing has been completed.

Under Maintenance

on Oct 21, 2026

Verification is underway for the PHP security update maintenance on Seated Ticketing.

Extended PHP security update maintenance for Ticketing Museum & Parks

Completed

Affected Components

Ticketing - Global Ticket / Ticketing Museum & Parks

Completed

on Oct 21, 2026

The extended PHP security update maintenance for Ticketing Museum & Parks has been completed.

Under Maintenance

on Oct 21, 2026

Extended PHP security update maintenance for Ticketing Museum & Parks is currently in progress.

Scheduled

on Oct 21, 2026

Scheduled maintenance applying PHP security updates to Ticketing Museum & Parks is being extended.

Scheduled For

Oct 21, 2026, 4:38 PM UTC

Museums & Parks PHP vulnerability patch maintenance

Completed

Affected Components

Ticketing - Global Ticket / Ticketing Museum & Parks

Completed

on Oct 21, 2026

The scheduled PHP security update maintenance for Ticketing Museum & Parks has been completed.

Investigating

on Oct 21, 2026

Museums & Parks essential maintenance for a PHP vulnerability patch is being investigated, with exact times to be communicated shortly.

PHP security update maintenance for Business Messaging API

Under Maintenance

Affected Components

Messaging - Business Messaging API

Under Maintenance

on Oct 21, 2026

Scheduled maintenance applying PHP security updates to the Business Messaging API is currently in progress.

Scheduled

on Oct 21, 2026

Scheduled maintenance on 21 October 2026 will apply PHP security updates to the Business Messaging API; volume thresholds limit exposure.

Scheduled For

Oct 21, 2026, 3:45 PM UTC

Sign PHP security updates maintenance in progress

Completed

Affected Components

Verification & Sign - Sign

Completed

on Oct 21, 2026

The scheduled PHP security updates maintenance on Sign has been completed.

Under Maintenance

on Oct 21, 2026

Scheduled maintenance for PHP security updates on Sign is currently in progress, with further updates to follow as necessary.

    Incident History for Cm