Incident History for Bitvavo
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedTrading paused for selected assets
Resolved
Affected Components
Resolved
8 hours ago
Trading has resumed and buying and selling are available again for all previously paused assets.
Crypto deposits delayed in wallet verification
Resolved
Affected Components
Resolved
on Nov 1, 2026
The crypto deposit wallet verification delay has been resolved, and crypto deposits and withdrawals are operational again.
Investigating
on Nov 1, 2026
Some crypto deposits are stuck showing 'awaiting wallet verification' despite verified wallets, and the team is investigating the cause.
Scheduled For
Nov 1, 2026, 2:56 PM UTC
Trading halted for trade-only assets
Monitoring
Affected Components
Monitoring
on Oct 29, 2026
Trading of trade-only assets remains paused due to market conditions while teams work to resume it; funds are safe.
Monitoring
on Oct 29, 2026
Trading of trade-only assets is temporarily paused due to market conditions while teams work to resume it; funds remain safe.
Staking opt-in prompt disables active staking
Investigating
Affected Components
Investigating
on Oct 28, 2026
An outdated staking opt-in prompt is appearing for enrolled users, and dismissing it disables staking and pauses rewards while investigation continues.
Scheduled maintenance affecting all services
Completed
Affected Components
Completed
on Oct 18, 2026
Scheduled maintenance that began October 18, 2026 3:00 AM UTC has completed and all affected components are operational.
Scheduled For
Oct 18, 2026, 3:00 AM UTC
Under Maintenance
on Oct 18, 2026
Scheduled maintenance started October 18, 2026 3:00 AM UTC, affecting logins, deposits, withdrawals, trading, staking, API, apps, and support.
Scheduled For
Oct 18, 2026, 3:00 AM UTC
Scheduled maintenance halting all markets
Scheduled
Affected Components
Scheduled
on Oct 15, 2026
All markets will be halted and operations suspended on October 18, 2026 from 05:00 to 07:00 AM CEST for scheduled maintenance.
Scheduled For
Oct 18, 2026, 3:00 AM UTC to Oct 18, 2026, 5:00 AM UTC
Scheduled maintenance affecting all services
Scheduled
Affected Components
Scheduled
on Oct 12, 2026
All markets and operations will be suspended during scheduled maintenance on October 18, 2026, from 3:00 AM to 5:00 AM UTC.
Scheduled For
Oct 18, 2026, 3:00 AM UTC to Oct 18, 2026, 5:00 AM UTC
iOS app technical difficulties resolved
Resolved
Affected Components
Resolved
on Oct 12, 2026
The technical difficulties affecting the iOS app have been resolved and the Mobile App is operational.
iOS app issues on older iOS versions
Identified
Affected Components
Identified
on Oct 10, 2026
A fix for the iOS app issue on older versions is tested and in review with Apple, pending release.
Investigating
on Oct 10, 2026
We are investigating an issue affecting the iOS app on older iOS versions, where the app may fail to open or function correctly.
Onboarding Issues for Users in Germany
Resolved
Affected Components
Resolved
on Oct 9, 2026
Onboarding issues affecting users in Germany have been resolved and the component is operational.
Onboarding verification degraded for users in Germany
Investigating
Affected Components
Investigating
on Oct 6, 2026
Identity verification during onboarding in Germany is degraded, causing failed first attempts; the team is investigating with its verification partner.
Scheduled For
Oct 6, 2026, 12:26 PM UTC
Web UI login issue
Resolved
Affected Components
Resolved
on Sep 26, 2026
The web UI login issue is resolved; logins work normally again and affected components are operational.
Monitoring
on Sep 25, 2026
A fix is deployed for the web UI login issue; logins work again and we are monitoring for stability.
Investigating
on Sep 25, 2026
Some clients cannot log in via the web UI and are returned to the login page; a fix is being worked on.
Scheduled For
Sep 25, 2026, 8:26 AM UTC
WMTX trading halted
Resolved
Affected Components
Resolved
on Sep 25, 2026
WMTX trading, deposits and withdrawals have resumed after being halted.
Scheduled For
Sep 20, 2026, 5:43 AM UTC
WMTX trading halted
Identified
Affected Components
Identified
on Sep 23, 2026
WMTX trading remains temporarily halted while a solution is worked on with relevant parties.
WMTX deposits and withdrawals suspended
Identified
Affected Components
Identified
on Sep 20, 2026
WMTX trading is halted and deposits and withdrawals remain suspended while the issue is identified and monitored.
Scheduled For
Sep 20, 2026, 5:43 AM UTC
Monitoring
on Sep 20, 2026
WMTX deposits and withdrawals remain paused as a precaution after a security exploit, with the situation being monitored closely.
Monitoring
on Sep 20, 2026
WMTX deposits and withdrawals are suspended due to an active security incident while the situation is monitored.