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Bitvavo down?

Bitvavo is a Dutch cryptocurrency exchange and one of Europe's largest crypto platforms by number of users. It allows people to buy, sell and store hundreds of digital assets such as Bitcoin, Ether and Solana with euros, using low fees and fast deposits through methods like iDEAL and SEPA. Bitvavo offers a simple app, advanced trading, recurring purchases, staking to earn rewards, and an API. The exchange is licensed under European MiCA regulation and is popular with investors in the Netherlands and across Europe.

I have a problem with Bitvavo

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Bitvavo

Aggregated reports in the last 48 hours.

What is Bitvavo's current status?

All systems are operational

A recent issue has been resolved. Details below.

Incident history: past 7 days

times in UTC
See past incidents

User Reports for Bitvavo

Recent issues reported by users from around the world.

No user reports for Bitvavo in the last 30 days.

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How to fix Bitvavo not working

Bitvavo is a cryptocurrency platform where customers buy, sell and store digital assets, with a mobile app and an API. This guide covers access, account and connection problems only. It gives no advice on buying, selling or prices, and it cannot say how a market will move. Never share your password, two-factor codes or recovery phrase with anyone, including people who say they work for support.

Jump to what you are seeing

Login Failed

Sign-in is refused.

  1. Check the two-factor code comes from the correct device and has not expired.
  2. Reset your password only on the official site, and check spam.
  3. If the account is locked, follow the message on screen or contact support.

Website Down

The Bitvavo website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.bitvavo.com for an active incident.
  3. If only you are affected, check any security software or firewall that may block the site.

Mobile App Down

The app will not open, sign in, or show balances.

  1. Update the app from your app store.
  2. Restart your phone, and check your connection by switching networks.
  3. Sign out, then sign back in.

Trading Unavailable

Trading is not available on your screen, or for one market.

  1. Check status.bitvavo.com for a trading incident.
  2. Check your account has completed any verification step that trading needs.
  3. Check the market is listed for trading, and wait until the trading screen looks normal before you act on it.

Withdrawal Issues

A withdrawal is pending, delayed or rejected.

  1. Check the withdrawal status, and the address and network you entered.
  2. Make sure the network matches the one the receiving service uses. A mismatch can lose funds.
  3. Check status.bitvavo.com for a network incident before you contact support.

Deposit Issues

A deposit you sent has not arrived in your account.

  1. Check the deposit address and the network you sent on.
  2. Wait for the network confirmations to complete, since the balance shows only once confirmed.
  3. Contact support with the transaction ID from your sending service, and the time you sent it.

API Down

API calls fail, time out or return an error.

  1. Check the status code. An access error usually means the key or permission is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the API key has not been revoked and has the permission the call needs.
  3. Retry with a growing delay, and check status.bitvavo.com if several calls fail together.

Price Data Lag

Prices on screen look old, or they update late.

  1. Check your connection, and reload the page or the app.
  2. Check status.bitvavo.com for a price data incident.
  3. Do not act on prices that look out of date. Wait until the page is updating again.

Still not working?

If it still does not work, contact Bitvavo support through the help option in the app or on the Bitvavo website. Have your account email (not your password), the order, deposit or withdrawal ID, the exact error text, and the time it started with your time zone. Never send your password, two-factor codes or recovery phrase in a support message. Live incident updates are on status.bitvavo.com.

Most access problems come from a sign-in step, a verification check or a network, and they usually clear once that is sorted. The status page shows live incidents, so you can see whether the problem is on Bitvavo's side.

Frequently asked questions about Bitvavo

Is Bitvavo down right now?

No. Based on the latest status data on this page, Bitvavo (bitvavo.com) is up and running normally. The most recent incident, "Crypto deposits delayed in wallet verification", was resolved (last update Nov 1, 2026).

What should I do if Bitvavo is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for bitvavo.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

What was the most recent Bitvavo incident?

The most recent incident on record is "Crypto deposits delayed in wallet verification", last updated on Nov 1, 2026. It has been resolved.

How do I report a problem with Bitvavo?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Bitvavo status page?

The official status page for Bitvavo is status.bitvavo.com.

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