Incident History for Azupay

The Bendigo Bank outage is resolved; no further issues were seen on monitoring, and failed transactions can be re-attempted.

Outbound Bendigo Bank payments for BSB range 633 are failing with PA04 rejections; the issue is being monitored.

Westpac confirmed the NPP payment processing issue is resolved; failed transactions can be retried.

Outbound payment failures affecting Westpac-based NPP transactions have resolved; re-attempt any failed transactions.

Azupay reports the CBA payment processing issue is resolved after intermittent transaction processing errors at CBA.

Azupay continues monitoring the CBA payment processing issue after the fix, with no further problems reported.

Azupay believes the CBA payment processing issue is resolved and is closely monitoring system performance.

Azupay has identified the cause of delays affecting outbound API payments to CBA accounts and inbound PayID payments from CBA.

CBA has resolved the upstream incident affecting NPP payments; failed outbound payments must be retried and delayed inbound payments are now processed.

CBA continues investigating an upstream incident affecting inbound and outbound NPP payments.

Azupay has identified a CBA upstream incident affecting about 10% of NPP payments, causing outbound failures and inbound delays.

A postmortem for the payment processing incident has been published, indicating the issue is resolved.

Scheduled maintenance for the NPP Banking Partner has been completed.

Scheduled maintenance for the External NPP Network is in progress, with updates to follow.

Scheduled maintenance for the External NPP Network will begin as scheduled in 60 minutes.

Scheduled maintenance on NPP banking partner may cause brief intermittent disruptions, with automatic retries and possible delays.

Atlassian has confirmed full recovery, and the incident is resolved.

Atlassian has identified a fix and is rolling it out; service desk access restored, monitoring continues until formal resolution.

Azupay's service desk is impacted by an Atlassian outage, affecting JIRA and Confluence. Monitoring indicates a widespread issue. Urgent support via email.

Incident resolved. Services stable, no recurrence. Delayed transactions redriven and settled. Monitoring indicates stability.

A fix has been implemented by our banking partner; errors have ceased and latency is normal. Monitoring continues.

Azupay is experiencing high error rates and latency on NPP traffic, impacting PayID and payment processing; escalated to banking partner.

Incident resolved. PayTo agreements, PayID Alias Registration and Deregistrations, and Outbound Payments experienced heightened errors. Banking partner recovered, 100% of requests processing successfully.

Banking partner recovered, 100% of requests processing successfully, monitoring for regressions.

Intermittent latency to NPP network via banking partner; issue not yet resolved, provider investigating and redriving transactions.

Identified issue with NPP network causing intermittent latency and payment delays; provider is investigating and redriving transactions.

Scheduled maintenance for the NPP Banking Partner has been completed, with all services operational.

Scheduled maintenance for the NPP Banking Partner is in progress, affecting the External NPP Network.

Scheduled maintenance for the NPP Banking Partner will begin as scheduled in 60 minutes, affecting the External NPP Network.

NPP banking partner will undergo scheduled maintenance on August 20, 2026, causing brief intermittent disruptions in payment processing.