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Azupay down?
Azupay is an Australian fintech company that provides real-time account-to-account payment solutions built on the New Payments Platform, including PayID and PayTo. Its APIs let businesses accept instant bank payments, set up PayTo agreements for recurring and on-demand payments, and send instant payouts, all with immediate confirmation and lower costs than card payments. Azupay serves e-commerce merchants, billers, payment service providers, marketplaces and financial institutions looking to modernise payments in Australia.
I have a problem with Azupay
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Recent User Report Trends for Azupay
Aggregated reports in the last 48 hours.
What is Azupay's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Azupay
Recent issues reported by users from around the world.
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How to fix Azupay not working
Azupay provides instant bank payments in Australia through PayID, PayTo and the New Payments Platform. Businesses use its APIs to accept bank payments, set up recurring agreements and send payouts. Find your symptom below. This guide covers access and technical problems only. Never share API keys, bank login details or account numbers in a support message.
Jump to what you are seeing
- Payment Failed
- Website Down
- Login Failed
- API Down
- PayID Issues
- Dashboard Error
- QR Code Error
- Settlement Delay
Payment Failed
A bank payment is rejected, or it does not complete.
- Read the rejection reason in your dashboard or the API response. It usually names the field or the limit.
- Check the payer's bank and the amount are within what the payment method allows.
- Check the payment status before you ask the customer to pay again, so they are not charged twice.
Website Down
The Azupay website does not load for you.
- Open the page in a private window and on another network.
- Check status.azupay.com.au for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your business set up.
- Try a private window to rule out an old session.
API Down
Calls to the Azupay API fail or time out.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right environment.
- Retry with a growing delay, and check status.azupay.com.au if several calls fail together.
PayID Issues
A PayID does not resolve, or a payment to it is not recognised.
- Check the PayID is typed exactly, and that its type, such as email or phone, is right.
- Check the PayID is registered with a bank and has not been changed or closed.
- Check status.azupay.com.au, then ask the payer to check the PayID with their bank.
Dashboard Error
The dashboard shows an error, or it does not update.
- Reload in a private window with extensions turned off.
- Check the date range and filters.
- Note the error text and the time, and send them to your administrator.
QR Code Error
A payment QR code does not scan, or it shows the wrong amount.
- Generate the code again, and check the amount and reference before you show it.
- Check the code has not expired, and that the screen is bright enough to scan.
- Test one code with your own bank app before you show it to customers.
Settlement Delay
Funds from payments have not reached your account on the expected day.
- Check the settlement report for the payment's status and the expected settlement date.
- Check the bank account details on your Azupay account are correct.
- Check status.azupay.com.au, then contact support with the settlement reference and the date.
Still not working?
Contact your Azupay account manager first, or your developer if you use the API. For a platform-wide problem, contact Azupay support through the help option on the Azupay website. Have your business name, the payment, PayID or settlement reference, the exact error text, and the time with your time zone. Never send bank login details, account numbers or API keys in a support message. Live incident updates are on status.azupay.com.au.
Most instant-payment problems come from a payer's bank, a PayID detail or a settings value, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Azupay's side.
Frequently asked questions about Azupay
Is Azupay down right now?
No. Based on the latest status data on this page, Azupay (azupay.com.au) is up and running normally. The most recent incident, "Outbound Bendigo Bank payments failing", was resolved (last update Oct 7, 2026).
What should I do if Azupay is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for azupay.com.au, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Azupay incident?
The most recent incident on record is "Outbound Bendigo Bank payments failing", last updated on Oct 7, 2026. It has been resolved.
How do I report a problem with Azupay?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Azupay status page?
The official status page for Azupay is status.azupay.com.au.
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