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Avigilon down?
Avigilon, a Motorola Solutions company, provides video security and access control solutions. Its product range includes high-definition cameras, video management software, AI-powered video analytics that detect unusual motion, people and vehicles, and cloud-based physical security through Avigilon Alta. Avigilon also offers access control, sensors and integrated alarm verification. Schools, hospitals, cities, retailers and enterprises use Avigilon systems to monitor facilities, investigate incidents faster and respond to threats proactively, improving the safety of people and property.
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Recent User Report Trends for Avigilon
Aggregated reports in the last 48 hours.
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What is Avigilon's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Avigilon
Recent issues reported by users from around the world.
No user reports for Avigilon in the last 30 days.
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About Avigilon & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain avigilon.com.
Domain name active since 2004
avigilon.com has been a registered domain since May 2004 — 22 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until May 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Incapsula Inc
Served from professional infrastructure located in United States.
Records last verified June 2026.
How to fix Avigilon not working
Avigilon, a Motorola Solutions company, provides video security, cameras, video analytics and access control. The Avigilon Alta cloud service handles remote video and access. Problems usually come from a camera or network link, a sign-in, a door controller, or the cloud service. If a site is unsecured right now, follow your own security procedure first, then use the steps below.
Jump to what you are seeing
- Login Failed
- Video Feed Down
- Website Down
- Mobile App Issues
- Access Control Error
- Cloud Connectivity
- Support Portal Down
- Access Control
Login Failed
Sign-in to the Avigilon or Avigilon Alta account is refused.
- If the message says the password is wrong, reset it and check spam for the email.
- Check you are signing in to the site or account that holds your system.
- Ask your administrator to confirm your user has access to the site.
- Try a private window to rule out an old session.
Video Feed Down
A camera's live or recorded video stops, or shows no picture. A power or network fault is the usual reason.
- Check the camera has power and its status light shows it is on.
- Check the camera's network connection, and that its address has not changed.
- Check the recording storage is not full, since a full drive can stop recording.
- If several cameras drop at once, check the network switch or the recording server, and tell your administrator.
Website Down
The Avigilon website or the web portal does not load for you.
- Open the page in a private window and on another network.
- Check status.avigilon.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Mobile App Issues
The mobile app does not open, does not show video or does not send alerts.
- Check the phone has a connection, then close and reopen the app.
- Update the app from your app store.
- Check the app is allowed the notifications and camera or location access it needs.
- If the web portal works but the app does not, report it with your phone model and app version.
Access Control Error
A door or access point does not open for a valid badge, or shows an error. The controller, the badge set-up or its connection is usually the cause.
- Check the badge is active and allowed for that door at that time.
- Check the door controller and reader are powered and connected, and that they show as online.
- Try the badge at another door to see whether the badge or the door is the problem.
- If one door fails, note it and tell your administrator. Do not turn off a door's security without your own security procedure.
Cloud Connectivity
A site does not connect to the cloud service, so remote access or cloud recording stops.
- Check the site's internet connection is working.
- Check the firewall or proxy allows the connection the device needs.
- Check status.avigilon.com for a cloud incident.
- If one site is affected and others connect, check that site's device and network.
Support Portal Down
The support portal does not load, so you cannot open a case.
- Try a private window and another network.
- Check status.avigilon.com.
- If the portal stays down, contact the support route in your service agreement or ask your installer, and give them the time.
Access Control
Access control settings, such as schedules or permissions, do not apply as expected.
- Check the schedule and the permission group for the person or door involved.
- Check the change was saved, and whether it takes effect only at the next sync.
- Test with one person or one door before changing many.
Still not working?
If it still does not work, contact your installer or Avigilon support through the help option in the software or on avigilon.com. Have the site name, the camera, door or device name, the exact error text, and the time it started with your time zone. Do not send video footage or personal details in a support message. Live incident updates are on status.avigilon.com.
Most video and access problems come from a power supply, a network link or a schedule, and they usually clear once that is restored. The status page shows live platform incidents, so you can see whether the problem is on Avigilon's side.
Frequently asked questions about Avigilon
Is Avigilon down right now?
No. Based on the latest status data on this page, Avigilon (avigilon.com) is up and running normally. The most recent incident, "Connectivity issues affecting VMS instances", was resolved (last update Oct 20, 2026).
What should I do if Avigilon is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for avigilon.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Avigilon incident?
The most recent incident on record is "Connectivity issues affecting VMS instances", last updated on Oct 20, 2026. It has been resolved.
How many people reported problems with Avigilon recently?
No user reports about Avigilon were submitted in the last 48 hours.
How do I report a problem with Avigilon?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Avigilon status page?
The official status page for Avigilon is status.avigilon.com.
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