Incident History for Agorapulse

Meta has marked the issue resolved. Users should now be able to renew Facebook and Instagram connections and republish any failed posts. The incident affected the Publishing & Data Processing - Scheduled posts publishing component.

A new issue has been identified where Meta’s API has been experiencing connection issues over the past few hours, causing some accounts to disconnect and require reconnection. The team is actively monitoring the situation.

The inbox loading issue and tool unresponsiveness have been resolved as of Aug 14, 16:11 CEST. A bug ticket has been created for tracking and further improvement.

The incident causing infinite loading when trying to create or update a listening search has been resolved. Listening searches can now be created and updated again. This incident affected the Publishing & Data Processing - Conversations data processing (Inbox & Listening) component.

We are continuing to investigate the issue with infinite loading when trying to create or update a listening search. This incident is affecting the Publishing & Data Processing - Conversations data processing (Inbox & Listening) component.

We are currently investigating an issue with the creation/update of listening searches. This incident is affecting the Publishing & Data Processing - Conversations data processing (Inbox & Listening) component.

The incident affecting the Web Application (app.agorapulse.com) has been resolved. The 'No permissions on social profiles' error when logging in is no longer occurring. We will continue to monitor the system to ensure stability.

We are currently investigating an issue where users are encountering a 'No permissions on social profiles' error when attempting to log in. This incident is affecting the Web Application (app.agorapulse.com). We will provide updates as soon as more information becomes available.

The error rate for Instagram and Threads video publishing has continued to improve, and the incident has now been resolved. Publishing & Data Processing services for scheduled posts remain affected. Thank you for your patience.

The error rate for Instagram and Threads video publishing has improved. The team is now actively monitoring the situation closely for any further issues. Publishing & Data Processing services for scheduled posts remain affected, but are showing positive signs of recovery. No further action is required at this time.

Instagram and Threads video publishing issues are being addressed with Meta. Publishing & Data Processing services for scheduled posts are affected.

Some Instagram video posts are failing with an error, and Threads video posts may also fail but still publish as expected.