Incident History for Virtru
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 6 loadedInfrastructure updates impacting Virtru Private Keystore
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
Scheduled maintenance on 2 November 2026 will roll out infrastructure updates affecting customer-hosted Virtru Private Keystores, with no downtime expected.
Scheduled For
Nov 2, 2026, 5:00 PM UTC
Delay in policy data populating in Control Center
Resolved
Affected Components
Resolved
on Oct 29, 2026
The incident is resolved and all systems have returned to normal.
Monitoring
on Oct 28, 2026
The queue has mostly cleared and performance is returning to normal, with monitoring continuing for the next 24 hours.
Monitoring
on Oct 27, 2026
The queue continues to clear and policies are populating in Control Center, with another update to follow when complete.
Monitoring
on Oct 27, 2026
The queue continues to clear for the Control Center policy data delay, with another update to follow.
... and 2 more update(s). Click to view the full timeline.
Secure Reader loading issue for some users
Resolved
Affected Components
Resolved
on Sep 29, 2026
The Secure Reader perpetual loading issue is resolved; affected users should close all Virtru tabs and retry the original Unlock Message email.
Monitoring
on Sep 29, 2026
A fix is in place for Secure Reader users who saw a perpetual loading page; the situation is being monitored.
Monitoring
on Sep 29, 2026
A fix is in place for Secure Reader users who saw a perpetual loading page; the situation is being monitored.
Virtru Collaborate is Down
Resolved
Affected Components
Resolved
on Sep 2, 2026
The incident affecting Virtru Collaborate has been resolved.
Monitoring
on Sep 2, 2026
A fix has been implemented for Virtru Collaborate and we are monitoring the results.
Monitoring
on Sep 2, 2026
Virtru Collaborate is accessible but users may still see issues uploading and decrypting; an additional patch is being deployed.
Identified
on Sep 2, 2026
Virtru Collaborate is down, causing Workspaces page to not load. Root cause identified, fix being deployed.
Virtru Secure Reader Maintenance Completed
Completed
Affected Components
Completed
on Aug 8, 2026
Scheduled maintenance for Virtru Secure Reader authentication update has been completed.
Virtru Secure Reader Authentication Update Maintenance
Scheduled
Affected Components
Scheduled
on Aug 7, 2026
Scheduled maintenance for Virtru Secure Reader authentication update will begin as planned in 60 minutes.
Scheduled For
Aug 8, 2026, 12:00 AM UTC
Scheduled
on Aug 5, 2026
Virtru will update Secure Reader authentication with no downtime, but some users may experience a login loop.
Scheduled For
Aug 8, 2026, 12:00 AM UTC