Incident History for Veracross

BlueSnap resolved the intermittent payment processing errors, and AutoPay batches scheduled for today have been processed successfully.

Intermittent payment processing errors continue; BlueSnap is working on a fix and BlueSnap AutoPay batches are delayed.

BlueSnap identified the source of intermittent payment errors and applied mitigations, but full resolution is still pending.

We are investigating intermittent BlueSnap payment processor errors causing a small number of payment failures.

The incident affecting Axiom US, EU, and AU has been resolved.

A fix has been implemented for degraded Axiom performance affecting a subset of users, and results are being monitored.

Veracross continues investigating degraded performance in Axiom affecting a subset of users across US, EU, and AU.

We are investigating reports of degraded performance in Axiom affecting a subset of users.

The incident causing errors when merging records in Axiom across US, EU, and AU regions has been resolved.

Veracross is investigating errors when merging records in Axiom affecting US, EU, and AU regions.

The authentication issue affecting a subset of users has been resolved.

A fix has been implemented for the authentication issue and we are monitoring the results.

The authentication issue has been identified and a fix is being implemented for affected users.

The login error for the Veracross Community has been resolved after a fix was confirmed.

A fix has been implemented for Single Sign-On to the Veracross Community and monitoring is underway.

Veracross has identified the source of login errors and is working to implement a fix.

Veracross is investigating reports of errors when logging into the Veracross Community.

The incident affecting accounting, emails, and files services has been resolved.

A fix has been implemented and we are monitoring the results for the accounting, emails, and files outages.

Investigating an incident causing full outage for accounting and emails, and degraded files service.

The issue with time display in Axiom has been resolved, and all databases now show the correct school time zone.

Investigating an issue where Axiom displays UTC instead of the school's time zone.

The incident affecting query exports in Axiom has been resolved.

Veracross is investigating an incident affecting query export functionality in Axiom across US, EU, and AU regions.

The authentication outage affecting a subset of users has been resolved.

A fix has been implemented for the authentication outage affecting a subset of users, and we are monitoring the results.

Veracross is experiencing an authentication outage for a subset of users; the issue has been identified and a fix is being implemented.

The Data Importer issue has been resolved.

Veracross is investigating reports that Data Importer imports are stuck in pending status.

The issue with Data Importer causing imports to be stuck in pending status has been resolved.

Veracross is investigating reports that Data Importer imports are stuck in pending status.