Performance Degraded incident resolved

The Performance Degraded incident affecting Retail Sites/Sales, Broker Software, and Other has been resolved.

Performance has fully recovered and affected components are being upgraded to operational; incident remains active pending confirmation of no re-occurrence.

Root cause identified for degraded performance across Ticketnetwork services; engineers are actively executing a fix.

Ticketnetwork is investigating degraded performance causing slow response times or timeouts across retail sites, broker software, and other components.