Incident History for Ticketnetwork
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 13 loadedProduction patching maintenance completed
Completed
Affected Components
Completed
on Oct 27, 2026
Scheduled production patching maintenance affecting inventory, data platform, retail sites, and broker software has been completed.
Production patching affecting Ticketnetwork services
Under Maintenance
Affected Components
Under Maintenance
on Oct 27, 2026
Scheduled production patching maintenance is currently in progress across inventory, data platform, retail sites, and broker software.
Scheduled For
Oct 27, 2026, 5:00 AM UTC
Scheduled
on Oct 27, 2026
Scheduled production patching will begin in 60 minutes, affecting inventory, reporting, retail sites, and broker software.
Scheduled For
Oct 27, 2026, 5:00 AM UTC
Scheduled
on Oct 21, 2026
Scheduled production OS patching on October 26-27 will cause short, intermittent downtime across all applications.
Scheduled For
Oct 27, 2026, 5:00 AM UTC to Oct 27, 2026, 10:00 AM UTC
Production patching maintenance completed
Completed
Affected Components
Completed
on Oct 26, 2026
Scheduled production patching maintenance affecting inventory, reporting, retail sites, and broker software has been completed.
Production patching affecting Ticketnetwork services
Under Maintenance
Affected Components
Under Maintenance
on Oct 26, 2026
Scheduled production patching maintenance is currently in progress across Ticketnetwork services, with updates to follow as necessary.
Scheduled For
Oct 26, 2026, 5:00 AM UTC
Scheduled
on Oct 26, 2026
Scheduled production patching will begin in 60 minutes, affecting inventory, reporting, retail sites, and broker software.
Scheduled For
Oct 26, 2026, 5:00 AM UTC
Scheduled
on Oct 21, 2026
Scheduled production OS patching on October 26-27 will cause short, intermittent downtime across all applications.
Scheduled For
Oct 26, 2026, 5:00 AM UTC to Oct 26, 2026, 10:00 AM UTC
Production OS patching causing intermittent downtime
Completed
Affected Components
Completed
on Oct 23, 2026
Scheduled maintenance for POSNext and TN Open APIs (Broker API) has been completed.
Under Maintenance
on Oct 23, 2026
Scheduled maintenance for POSNext and TN Open APIs is now in progress, affecting Broker Software.
Scheduled For
Oct 23, 2026, 1:00 AM UTC
Scheduled
on Oct 23, 2026
POSNext and TN Open API maintenance begins as scheduled in 60 minutes, affecting Broker Software.
Scheduled For
Oct 23, 2026, 1:00 AM UTC
Scheduled
on Oct 21, 2026
Scheduled POSNext and TN Open API maintenance on October 22 from 9PM to 1AM EDT may cause instability and delayed orders.
Scheduled For
Oct 23, 2026, 1:00 AM UTC to Oct 23, 2026, 5:00 AM UTC
Production server maintenance starting soon
Completed
Affected Components
Completed
on Sep 29, 2026
Scheduled production server maintenance has been completed, affecting inventory, data platform, retail sites, and broker software.
Under Maintenance
on Sep 29, 2026
Scheduled production server maintenance is now in progress, affecting inventory, data platform, retail sites, and broker software.
Scheduled For
Sep 29, 2026, 5:00 AM UTC
Scheduled
on Sep 29, 2026
Production server maintenance will begin as scheduled in 60 minutes, affecting inventory, data platform, retail sites, and broker software.
Scheduled For
Sep 29, 2026, 5:00 AM UTC
Production server maintenance completed
Completed
Affected Components
Completed
on Sep 28, 2026
Scheduled production server maintenance has been completed, affecting inventory, data platform, retail sites, and broker software.
Production server maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Sep 28, 2026
Scheduled production server maintenance is currently in progress, affecting inventory, data platform, retail sites, and broker software.
Scheduled For
Sep 28, 2026, 5:00 AM UTC
Scheduled
on Sep 28, 2026
Scheduled production server maintenance begins in 60 minutes, affecting inventory, reporting, retail sites, and broker software.
Scheduled For
Sep 28, 2026, 5:00 AM UTC
Scheduled
on Sep 21, 2026
Scheduled OS patching on production servers September 28-29 may cause short, intermittent downtime across all applications.
Scheduled For
Sep 28, 2026, 5:00 AM UTC to Sep 29, 2026, 10:00 AM UTC
Performance Degraded incident resolved
Resolved
Affected Components
Resolved
on Sep 18, 2026
The Performance Degraded incident affecting Retail Sites/Sales, Broker Software, and Other has been resolved.
Resolved
on Sep 18, 2026
Performance has fully recovered and affected components are being upgraded to operational; incident remains active pending confirmation of no re-occurrence.
Identified
on Sep 18, 2026
Root cause identified for degraded performance across Ticketnetwork services; engineers are actively executing a fix.
Investigating
on Sep 18, 2026
Ticketnetwork is investigating degraded performance causing slow response times or timeouts across retail sites, broker software, and other components.
Scheduled maintenance for POSNext / TN Open APIs
Completed
Affected Components
Completed
on Sep 11, 2026
Scheduled maintenance on POSNext / TN Open APIs has been completed.
Under Maintenance
on Sep 11, 2026
Scheduled maintenance on POSNext / TN Open APIs is currently in progress, potentially causing instability or unavailability.
Scheduled
on Sep 11, 2026
Scheduled maintenance on POSNext / TN Open APIs begins in 60 minutes, potentially causing instability or unavailability.
Scheduled For
Sep 11, 2026, 1:00 AM UTC
Scheduled
on Sep 10, 2026
Scheduled maintenance on Sep 10, 21:00 EDT may make POSNext / TN Link unstable or unavailable until 1AM EDT.
Scheduled For
Sep 11, 2026, 1:00 AM UTC to Sep 11, 2026, 5:00 AM UTC
Maps and Checkout Performance Degraded
Resolved
Affected Components
Resolved
on Aug 28, 2026
The incident affecting Maps and Checkout performance has been resolved.
Resolved
on Aug 28, 2026
The issue has been addressed and performance has fully recovered; monitoring continues.
Investigating
on Aug 27, 2026
We are investigating an issue impacting the performance of our map and checkout products.
POSNext reporting outage resolved
Resolved
Affected Components
Resolved
on Aug 7, 2026
The POSNext reporting outage has been resolved.
Resolved
on Aug 7, 2026
Performance has fully recovered; affected components are being upgraded to operational, but the incident remains active to ensure no recurrence.
Investigating
on Aug 6, 2026
Investigating an issue causing stale reporting in POSNext; actively working toward a solution.
Ticketnetwork Maintenance - POSNext / TN Open APIs (Broker API) Maintenance - 4 August 2026
Completed
Affected Components
Completed
on Aug 4, 2026
The scheduled maintenance for POSNext / TN Open APIs (Broker API) has been completed.