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Sunshine 811 down?
Sunshine 811 is Florida's one-call notification center for underground utility damage prevention. Before digging, homeowners, contractors and excavators contact Sunshine 811 by calling 811 or submitting an online ticket, and the center notifies member utility operators so they can mark the locations of buried lines such as electric, gas, water, sewer and communications. This free service helps prevent injuries, outages and costly damage. The website offers ticket submission, education about Florida's damage prevention law, and resources for members and excavators.
I have a problem with Sunshine 811
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Recent User Report Trends for Sunshine 811
Aggregated reports in the last 48 hours.
What is Sunshine 811's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Sunshine 811
Recent issues reported by users from around the world.
No user reports for Sunshine 811 in the last 30 days.
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Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain sunshine811.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Google Trust Services.
Domain name active since 2012
sunshine811.com has been a registered domain since January 2012 — 14 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until January 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified September 2026.
How to fix Sunshine 811 not working
Sunshine 811 is the call-before-you-dig service that helps excavators and utilities check for underground lines before they dig. Contractors use its website to submit tickets, check utility locations and view maps. Find your symptom below. Most problems come from a sign-in, a ticket detail, a map setting, or the service itself. Do not dig until the utilities have marked the ground, even if the website is not working.
Jump to what you are seeing
- Website Down
- Ticket Submission Error
- Login Failed
- Map Not Loading
- Exactix System Error
- Search Not Working
Website Down
The Sunshine 811 website does not load for you.
- Open the page in a private window and on another network.
- Check status.sunshine811.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Ticket Submission Error
A locate ticket does not submit.
- Check every required field is complete, including the address and the dig dates.
- Submit once, and wait for the confirmation before you try again, so the ticket is not duplicated.
- Check status.sunshine811.com, and call the centre by phone with the address and the time.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the account your company set up.
- Try a private window to rule out an old session.
Map Not Loading
The map does not show, or it stays blank.
- Reload in a private window, and try another browser.
- Turn off any extension that may block the map.
- Check status.sunshine811.com, and report the address and the time.
Exactix System Error
The Exactix system shows an error when you use it.
- Note the exact error text and the step you were on.
- Reload once, without submitting the same request twice.
- Check status.sunshine811.com, and report the error and the time to the centre.
Search Not Working
A search for a ticket or an address returns nothing.
- Check the ticket number or address is spelled correctly, and try a shorter search.
- Check the date range and the status filter you have selected.
- Check status.sunshine811.com, and report the search and the time.
Still not working?
Contact the Sunshine 811 call centre by phone or through the official contact details on its website. Have your company name, the ticket number or address, the exact error text, and the time with your time zone. Never send passwords or personal payment details in a message. Do not dig until the lines are marked. Live incident updates are on status.sunshine811.com.
Most locate-service problems come from a ticket detail, a map setting or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on the service's side.
Frequently asked questions about Sunshine 811
Is Sunshine 811 down right now?
No. Based on the latest status data on this page, Sunshine 811 (sunshine811.com) is up and running normally. The most recent incident, "Duo Hardware Token Authentication Issues", was resolved (last update Sep 3, 2026).
What should I do if Sunshine 811 is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for sunshine811.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Sunshine 811 incident?
The most recent incident on record is "Duo Hardware Token Authentication Issues", last updated on Sep 3, 2026. It has been resolved.
How do I report a problem with Sunshine 811?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Sunshine 811 status page?
The official status page for Sunshine 811 is status.sunshine811.com.
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