Monitoring

Last updated: September 28, 2026 at 06:44 AM UTC

Amazon Payments card tokenisation failure

Affected Components

Cards - Physical CardsCards - Subscription CardsCards - Virtual Cards

Updates

Monitoring

September 28, 2026 at 06:44 AM UTC

A potential cause of the card tokenisation issue has been identified; the service is stable and being monitored while the fix is validated.

Investigating

September 22, 2026 at 10:52 AM UTC

Spendesk continues investigating an issue affecting online card payments across multiple merchants, causing declined transactions.

Investigating

September 21, 2026 at 09:56 AM UTC

Spendesk continues investigating an issue affecting EEA card payments and card storage at certain online merchants, causing declined transactions.

Investigating

September 17, 2026 at 08:09 AM UTC

Spendesk and Visa are investigating the root cause of the ongoing Amazon Payments card tokenisation failure.

Investigating

September 16, 2026 at 02:53 PM UTC

Spendesk is investigating an issue affecting merchant card tokenisation when customers add Spendesk cards on Amazon.