Incident History for Spendesk

The incident affecting Subscription Cards, where card details were unavailable, has been resolved.

A mitigation has been deployed and Subscription Card details are loading normally again while the team monitors the service.

Spendesk has identified the cause of the issue affecting Subscription Card details and is working to restore normal service.

Spendesk is investigating an issue preventing some customers from viewing details and card numbers for active Subscription Cards.

The incident affecting 3DS authentication notifications on iOS has been resolved.

The issue preventing e-invoices from being received has been fully resolved after approximately 1 hour and 37 minutes of impact.

Spendesk is investigating an issue preventing e-invoices from being received and is working with the relevant provider.

The Amazon Payments card tokenisation failure affecting virtual, physical, and subscription cards has been resolved.

The login issue preventing users from signing in to Spendesk was fully resolved after approximately 59 minutes.

Access restored after rollback; team monitoring while permanent fix is deployed.

Spendesk is investigating an issue preventing users from signing in to the application.

Delivery of new French e-invoices was resolved after an 18-minute interruption caused by an e-invoicing provider platform update; no data loss occurred.

Cause identified: e-invoicing provider platform update interrupted delivery; new invoices now arriving, missed invoices being recovered.

Spendesk is investigating an issue affecting delivery of new e-invoices for some customers in France.

The iOS email-link sign-in issue is resolved; an updated app with the fix is available in the App Store.

Spendesk identified the iOS email-link sign-in issue as related to the latest app release; rollout stopped and a hotfix submitted to Apple.

Spendesk is investigating an issue where iOS users signing in with email and password may not complete authentication via email login links.

The issue affecting EEA International Transfers and other Wise operations is now fully resolved.

A replacement Wise refresh token is deployed and the team is monitoring to confirm transfers are fully operational.

We are investigating an issue affecting International Transfers in the EEA and other Wise operations.

The issue affecting email delivery to Microsoft-hosted mailboxes was fully resolved. Some emails and features may have been affected.

Microsoft is resolving the Exchange Online disruption; Spendesk is monitoring email delivery recovery.

Spendesk is investigating an issue with a third-party partner affecting email delivery to Microsoft-hosted mailboxes.

The issue affecting e-invoice processing in Belgium and France was fully resolved as of 11:51 CEST on September 4, 2026.

E-invoice processing in Belgium and France is stabilized and being monitored; verification continues.

Investigating delays in e-invoice processing in Belgium and France, affecting onboarding.

The major latency issue affecting Spendesk has been fully resolved as of 11:59 AM CEST.

The major latency issue affecting Spendesk has been mitigated. Teams are monitoring to ensure stability and confirm full resolution.

Spendesk is investigating an issue affecting access on mobile and desktop, causing connection errors and high latency.

The issue affecting the Expense Claims review tab has been fully resolved as of 1:40 PM (GMT+2).

The issue affecting the Expense Claims review tab is limited to customers with XML invoices; fix deployment is in progress.

Investigating an issue affecting the Expense Claims review tab for some customers.