Incident History for Solidgate

The JPMorgan provider-side incident affecting settlement operations has been resolved.

JPMorgan settlement operations are impacted by a provider-side issue; the team is investigating and in contact with the provider.

The Revolut bank integration issue has been resolved.

Revolut's bank integration issue, linked to a regional GCP outage, is being monitored for further impact.

Revolut is experiencing an issue on their side affecting bank integrations; Solidgate is monitoring and in contact with the provider.

Solidgate resolved the card token recurring payment declines; affected payments can be safely retried and no further declines are occurring.

Solidgate has identified the cause of increased card payment declines and is implementing a fix.

Solidgate is investigating increased payment declines with error codes 6.03 and 7.02, affecting some transactions and delaying recurring payments.

Solidgate is investigating potential faults in card payments processing and is actively working to resolve them.

Login issues in HUB have been resolved and the system is back to normal.

Login issues in HUB from 11:20 to 11:29 UTC caused some failed attempts; the system is now back to normal.

The LiqPay provider issue impacting card payments has been resolved.

LiqPay is experiencing an issue on their side, impacting card payments while the team investigates with the provider.

The JPMorgan incident affecting bank integrations has been resolved.

JPMorgan is experiencing an issue on their side, and our team is actively investigating the impact and working with the provider to resolve it.

Google Pay incident has been resolved.

Google Pay has been restored on Google's side and we are monitoring to confirm stability.

Google Pay button fails to initialize due to an issue on Google's side; other payment methods unaffected while awaiting upstream resolution.

The incident is resolved; no issues have been observed since recovery.

All impacted systems have recovered and delayed webhook events have been delivered; monitoring continues.

Solidgate has identified an issue causing delays in subscription payment processing and webhook delivery, and is actively working on a fix.

The incident is resolved; no issues were observed since recovery.

All systems have recovered and are being monitored for stability.

Delays in subscription processing and webhook delivery have been resolved and are now being monitored.

The incident affecting subscription processing, webhook delivery, and order visibility in Hub has been resolved.

Delays in subscription processing, webhook delivery, and order visibility in Hub are being monitored for further issues.

The issue has been resolved and all operations are processing normally, with monitoring continuing to ensure stability.

Solidgate is investigating delays in subscription payment processing and webhook delivery; no payments are missed but processing is slower than usual.

Mastercard's issue is resolved and impact is over.

We are continuing to monitor for any further issues with Mastercard network tokens.

Mastercard network tokens are experiencing issues; we are continuing to monitor for any further issues.

Mastercard network tokens are experiencing issues, and our team is investigating and communicating with the provider.

The incident regarding potential faults in card payments processing has been resolved.

Solidgate is investigating potential faults in card payments processing and is actively working to resolve them.

The incident involving third-party partner Paysafe has been fully resolved, with services restored.

We are investigating issues with Paysafe causing potential card processing problems.

Paysafe has an issue on their side, causing potential card processing problems.