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Rossum is an AI-powered intelligent document processing platform. It automatically captures, extracts, validates and processes data from business documents such as invoices, purchase orders, delivery notes, customs declarations and bills of lading, regardless of layout. Rossum's transactional large language model learns from user corrections, and its workflow engine automates validation, approvals and export to ERP systems like SAP and Coupa. Companies use Rossum to eliminate manual data entry and speed up accounts payable and logistics operations.
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Recent User Report Trends for Rossum
Aggregated reports in the last 48 hours.
No user reports about Rossum in the last 48 hours.
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What is Rossum's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Rossum
Recent issues reported by users from around the world.
No user reports for Rossum in the last 30 days.
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Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Rossum not working
Rossum processes business documents automatically. It captures and checks data from invoices, purchase orders and shipping papers, and exports it to accounting and ERP systems. Accounts payable and logistics teams use it. Find your symptom below. Most problems come from a document that is unclear or unsupported, a sign-in, an export connection, or the platform itself. Check a document's extracted data before you approve it for payment.
Jump to what you are seeing
- Website Down
- Processing Failed
- Login Failed
- API Down
- Upload Error
- Email Ingestion Failed
- Export Failed
- Slow Performance
Website Down
The Rossum website does not load for you.
- Open the page in a private window and on another network.
- Check status.rossum.ai for an active incident.
- If only your network is affected, ask IT to check the firewall.
Processing Failed
A document is not processed, or it stops partway.
- Check the document is readable, not too large, and not password-protected.
- Check the file type is supported, and try a clean copy of the file.
- Check status.rossum.ai, then reprocess one document to test before you reprocess a batch.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Use the sign-in route your organisation set up, such as single sign-on.
- Try a private window to rule out an old session.
API Down
Calls to the Rossum API fail or time out.
- Check the status code. An access error usually means the token is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the token has not expired and has access to the queue you use.
- Retry with a growing delay, and check status.rossum.ai if several calls fail together.
Upload Error
A document does not upload to a queue.
- Check the file type and size are allowed, and that the file is not empty.
- Upload one document at a time to find the problem.
- Check status.rossum.ai, and try the upload once it is clear.
Email Ingestion Failed
Documents sent by email do not arrive in the queue.
- Check the queue's email address is correct, and that the sender is allowed.
- Check the attachments are supported and within the size limit.
- Check spam and your sender rules, then check status.rossum.ai and forward one test email.
Export Failed
Processed data does not export to the accounting or ERP system.
- Check the export connection is active, and that its login has not expired.
- Read the export log for the first error, which usually names the field that failed.
- Check status.rossum.ai, then export one document to test before a full export.
Slow Performance
Queues or documents take a long time to process.
- Check the size of the queue, since a very large batch can take longer.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.rossum.ai.
Still not working?
Contact your organisation's Rossum administrator first, since they manage queues, connections and access. For a platform-wide problem, contact Rossum support through the help option in the platform or on its website. Have your organisation name, the queue name, the document reference (not its contents), the exact error text, and the time with your time zone. Never send invoices, bank details or personal data in a support message. Live incident updates are on status.rossum.ai.
Most document-processing problems come from an unclear file, an export setting or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Rossum's side.
Frequently asked questions about Rossum
Is Rossum down right now?
No. Based on the latest status data on this page, Rossum (rossum.ai) is up and running normally. The most recent incident, "Some services interrupted in EU Frankfurt", was resolved (last update Oct 29, 2026).
What should I do if Rossum is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for rossum.ai, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Rossum incident?
The most recent incident on record is "Some services interrupted in EU Frankfurt", last updated on Oct 29, 2026. It has been resolved.
How many people reported problems with Rossum recently?
No user reports about Rossum were submitted in the last 48 hours.
How do I report a problem with Rossum?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Rossum status page?
The official status page for Rossum is status.rossum.ai.
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