Incident History for RevenueCat

The intermittent issues in Rico chats have been resolved after the underlying problems were fixed.

Failure rates have dropped and RevenueCat is monitoring Rico chats in Dashboard AI features until full resolution is confirmed.

RevenueCat is investigating intermittent failures affecting Rico chats in the Dashboard AI features.

The incident causing delays in Google purchase events has been resolved.

Google notification rates have returned to normal and events should now be delivered on time while monitoring continues.

RevenueCat confirmed the delay is caused by Google Play's server-to-server notifications and is monitoring the situation with Google.

RevenueCat is investigating delays in Google purchase event notifications, affecting timely detection of renewals and cancellations; new initial purchases are unaffected.

The Apple Sandbox App Store Server API incident is resolved and requests are processing correctly again.

The incident involving a drop in Google Play Store pub-sub notifications has been resolved.

RevenueCat is monitoring a drop in Google Play pub-sub notifications, with most purchases failing and possible event delivery delays.

RevenueCat is investigating a drop in Google Play pub-sub notification rates, which may delay event delivery.

The issue has been resolved and affected purchases are being reprocessed.

Apple has resolved the issue, and error rates are returning to normal; monitoring continues.

Increased errors with Apple backend causing HTTP 522 responses; mitigations enabled, no purchases blocked.

The incident has been resolved and error rates and latency have returned to normal.

RevenueCat has identified the cause of elevated error rates and rolled out a fix, with early signs of improvement.

RevenueCat is investigating elevated error rates and latency across multiple APIs.

Apple has completed their maintenance on App Store Connect, and the incident is resolved.

Webhook delivery latency is back to normal and the system is stable; the incident is resolved.

Webhook delivery latency is back down to normal levels and we are monitoring to confirm stability.

RevenueCat is experiencing increased latency on webhook delivery and is working to mitigate the issue.