Incident History for Returnflows

Shopify Admin is back up and running again after being unavailable.

Shopify Admin and the Returnflows Admin App are currently unavailable due to issues at Shopify, which are under investigation.

DAO maintenance is complete and its API is available again; shipments, labels, and tracking are working normally.

DAO has temporarily shut down its API to patch critical PHP vulnerabilities, disrupting DAO shipments, labels, and tracking updates.

DAO services are experiencing elevated error rates, causing delays or errors in shipment creation, label generation, and tracking updates.

DAO incident is resolved; label generation is back to normal and failed generations from the downtime were reprocessed successfully.

GLS label generation is resolved; error rates are back to normal and failed generations were reprocessed successfully.

GLS label generation is experiencing elevated error rates; the issue is being investigated and monitored with GLS.

GLS label generation error rates have returned to normal and failed generations were reprocessed; the incident is closed.

Elevated error rates in GLS label generation are being investigated and monitored.

Shopify Admin issues affecting the Returnflows Admin App are resolved.

Shopify Admin access issues are degrading the Returnflows Admin App; we are monitoring and awaiting updates from Shopify.

Label generation is working normally, failed generations reprocessed, incident closed.

Labels are generating successfully again; monitoring continues and failed labels will be regenerated.

High error rates persist; some labels generated, all will regenerate once service is fully operational.

Labels are generating successfully again; monitoring continues and failed labels will be regenerated.

The incident is resolved; label generation is back to normal and the failed queue has been reprocessed.

Elevated error rates when booking shipments with Bring; Bring is working on a fix.

PeakWMS has released a fix for the issue with release of Claim Replacements, marking it as resolved.

Homerunner label generation is working again, but no updates from Homerunner have been received.

We are investigating errors from Homerunner when generating labels this morning, awaiting updates.

Maintenance for GLS Denmark has completed, affecting label generation with automatic retries.

Maintenance has started for GLS Denmark, affecting label generation with automatic retries.

GLS has scheduled maintenance on August 19, 2026, during which label generation may fail and will be retried automatically.

Maintenance for GLS Denmark has completed.

Maintenance for GLS Denmark has started and is in progress.