Incident History for Phrase
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedPhrase Strings US database upgrade maintenance
Scheduled
Affected Components
Scheduled
on Oct 26, 2026
Planned Phrase Strings US database upgrade on November 9 will cause two brief write interruptions; reads and background jobs are unaffected.
Scheduled For
Nov 9, 2026, 8:00 AM UTC
Test maintenance notice for Phrase Strings (US)
Completed
Affected Components
Completed
on Oct 22, 2026
The scheduled test maintenance for Phrase Strings (US) components has been completed; this is a test, please disregard.
Under Maintenance
on Oct 22, 2026
Test maintenance for Phrase Strings (US) components is underway; this is a test, please disregard.
Under Maintenance
on Oct 22, 2026
Test maintenance for Phrase Strings (US) components is underway; this is a test, please disregard.
Scheduled For
Oct 22, 2026, 2:00 PM UTC
Scheduled
on Oct 22, 2026
Test maintenance for Phrase Strings (US) components begins as scheduled in 60 minutes; please disregard.
Scheduled For
Oct 22, 2026, 2:00 PM UTC
... and 1 more update(s). Click to view the full timeline.
Scheduled infrastructure upgrade in EU data center
Scheduled
Affected Components
Scheduled
on Oct 16, 2026
Scheduled maintenance on November 4, 2026, from 07:00 to 11:00 UTC will upgrade EU data center infrastructure with no planned downtime.
Scheduled For
Nov 4, 2026, 7:00 AM UTC to Nov 4, 2026, 11:00 AM UTC
Scheduled infrastructure upgrade in US data center
Scheduled
Affected Components
Scheduled
on Oct 16, 2026
Scheduled maintenance on November 2, 2026, from 07:00 to 11:00 UTC will upgrade US data center infrastructure with no planned downtime.
Scheduled For
Nov 2, 2026, 7:00 AM UTC to Nov 2, 2026, 11:00 AM UTC
Phrase TMS (EU) performance disruption
Resolved
Affected Components
Resolved
on Oct 15, 2026
The Phrase TMS (EU) performance disruption has been resolved.
Monitoring
on Oct 15, 2026
Phrase TMS (EU) services have stabilized and are operating normally; the team continues monitoring the situation.
Investigating
on Oct 15, 2026
Phrase TMS (EU) services are experiencing a performance disruption; the team is investigating the cause and working to restore functionality.
Scheduled For
Oct 15, 2026, 9:41 AM UTC
Degraded Performance of Translation memory in Phrase TMS (EU)
Resolved
Affected Components
Resolved
on Oct 6, 2026
A postmortem has been published for the degraded performance of Translation memory in Phrase TMS (EU).
Degraded Performance of Identity management - IDM (EU and US)
Resolved
Affected Components
Resolved
on Sep 30, 2026
A postmortem has been published for the degraded performance of Identity management - IDM (EU and US).
Degraded Performance of Identity Management
Resolved
Affected Components
Resolved
on Sep 23, 2026
The Identity management - IDM (EU and US) incident has been resolved.
Monitoring
on Sep 23, 2026
The fix has been implemented and is being monitored; Phrase TMS is accessible with no further issues.
Identified
on Sep 23, 2026
The issue affecting Identity management in the EU and US has been identified and a fix is being implemented.
Investigating
on Sep 23, 2026
Some users may be experiencing issues accessing Phrase TMS due to degraded performance of Identity management in the EU and US.
Degraded Performance of Branching in Phrase Strings (EU)
Resolved
Affected Components
Resolved
on Sep 11, 2026
A postmortem has been published for the degraded branching performance in Phrase Strings (EU), which is now resolved.
Job sync degraded between Phrase Strings and TMS (EU)
Resolved
Affected Components
Resolved
on Sep 10, 2026
The webhook synchronization issue between Phrase Strings and Phrase TMS is resolved and verified fully operational; the incident is closed.
Monitoring
on Sep 10, 2026
A fix has been deployed for webhook synchronization failures between Phrase Strings and Phrase TMS in the EU region, and monitoring is ongoing.
Investigating
on Sep 10, 2026
Phrase is investigating degraded performance affecting job synchronization between Phrase Strings and Phrase TMS in the EU region.
Scheduled For
Sep 10, 2026, 4:52 AM UTC
TMS Project Management Degraded Performance Resolved
Resolved
Affected Components
Resolved
on Sep 4, 2026
Postmortem published for degraded performance of TMS Project Management in EU and US DCs, which occurred on August 31 and has been resolved.
Gengo Translation Orders Disruption Resolved
Resolved
Affected Components
Resolved
on Sep 2, 2026
Gengo resolved the underlying issue; price calculations and translation order submissions are working again.
Investigating
on Aug 31, 2026
Intermittent errors with Gengo causing timeouts and 502 errors on price calculation and order submission, affecting EU and US data centers.
Phrase TMS (EU) Project Management Degraded Performance
Resolved
Affected Components
Resolved
on Sep 1, 2026
The issue with Project management in Phrase TMS (EU) has been resolved and performance is stable.
Investigating
on Sep 1, 2026
Investigating slowness in Jobs view within Phrase TMS (EU), causing delayed load times and reduced performance.
TMS Project Management Degraded Performance
Resolved
Affected Components
Resolved
on Aug 31, 2026
The issue with TMS Project Management in EU and US data centers has been resolved.
Identified
on Aug 31, 2026
The issue has been identified and a fix is being implemented for degraded performance of TMS Project Management in EU and US DCs.
Investigating
on Aug 31, 2026
Degraded performance of TMS Project Management in EU and US DCs is still under investigation.
Investigating
on Aug 31, 2026
Users cannot open or create jobs in Phrase TMS projects; the issue is under investigation.
Analytics Page Maintenance Completed
Completed
Affected Components
Completed
on Aug 25, 2026
Scheduled maintenance for Analytics pages has been completed successfully.