Resolved
Last updated: October 9, 2026 at 08:51 PM UTC
Payrexx email notifications not being delivered
Affected Components
Payment Platform - APIPayment Platform - Merchant BackendPayment Platform - Payment AdaptersPayment Platform - Payrexx PaymentWebsites - Apply (signup.payrexx.com)
Updates
Resolved
October 9, 2026 at 08:51 PM UTC
Email delivery was interrupted between 17:25 and 19:01 CEST and has now been fully restored; payments were unaffected.
Monitoring
October 9, 2026 at 05:07 PM UTC
Email delivery restored as of 19:01 CEST; the cause has been addressed and delivery is being monitored closely.
Investigating
October 9, 2026 at 05:03 PM UTC
Payrexx continues investigating undelivered email notifications affecting multiple payment platform components.
Identified
October 9, 2026 at 05:03 PM UTC
Payrexx emails are not being delivered; the cause is identified and a fix routing emails through an alternative sending domain is rolling out.