Resolved

Last updated: October 31, 2026 at 12:42 PM UTC

Performance degradation affecting Zambia Zamtel services

Affected Components

Zambia MMO services - NFS :: Zamtel :: PayoutZambia MMO services - Zamtel :: PayoutZambia MMO services - Zamtel :: USSD DepositZambia MMO services - Zamtel :: Web Deposit

Updates

Resolved

October 31, 2026 at 12:42 PM UTC

The incident affecting Zambia Zamtel USSD deposits has been resolved.

Monitoring

October 31, 2026 at 11:17 AM UTC

A fix has been deployed for Zambia Zamtel USSD deposits, with improving success rates and continued monitoring.

Investigating

October 31, 2026 at 07:22 AM UTC

PawaPay is investigating an outage causing degraded performance in Zambia Zamtel USSD deposit services.

Resolved

October 31, 2026 at 12:54 AM UTC

The incident affecting Zambia Zamtel services has been resolved, and PawaPay apologizes for the inconvenience.

Monitoring

October 30, 2026 at 11:45 PM UTC

PawaPay reports improving success rates for Zambia Zamtel services and will continue monitoring the incident.

Investigating

October 30, 2026 at 09:41 PM UTC

PawaPay is investigating an outage causing performance degradation across Zambia Zamtel payout, web deposit, and USSD deposit services.