Incident History for Nayax

The scheduled Nayax server upgrade and maintenance has been completed across all affected components.

Scheduled maintenance for Nayax Global Solution components is now in progress, with updates to follow as necessary.

Scheduled maintenance for Nayax Global Solution components is upcoming, with a brief disruption in data services possible during the window.

Connectivity issues affecting accounts and devices in Israel have been resolved.

Nayax is investigating connectivity issues affecting accounts and devices in Israel and is working with partners to resolve them.

The billing provider transaction issue affecting transactions in Rest of Europe has been resolved.

A billing gateway outage is affecting all transactions; the provider is working on a resolution and updates will follow.

The scheduled server upgrade and maintenance in the Canary-IL site has been completed.

Scheduled server upgrade and maintenance in the Canary-IL site is currently in progress, with updates to follow as necessary.

Nayax has scheduled a server upgrade in the Canary-IL site on October 28, with brief data service disruptions possible.

The VisaNetDr billing gateway transaction issue affecting North America has been resolved.

Nayax continues investigating the VisaNetDr billing gateway outage affecting some transactions in North America.

Nayax is investigating a VisaNetDr billing gateway outage that appears to be affecting some transactions in North America.

The Travelbuy billing provider transaction issue affecting Africa & Middle East transactions has been resolved.

A fix has been deployed for the Travelbuy billing gateway issue affecting transactions in Africa & Middle East, and monitoring continues.

Nayax continues investigating the Travelbuy billing gateway outage affecting some transactions in Africa & Middle East.

Nayax is investigating a Travelbuy billing gateway outage that appears to be affecting some transactions in Africa & Middle East.

The incident involving transaction declines from billing provider PEP across European regions has been resolved.

Nayax is investigating increased transaction declines from billing provider PEP across European regions and has contacted the provider for analysis.

The incident involving increased silent machines across North America, Latin America, and Israel cellular communication has been resolved.

Nayax is investigating an increased number of silent machines on Webbing Israel connectivity, with the provider.

The partner network incident affecting Nayax services has been resolved.

A partner network issue is being worked on while Nayax monitors the situation and restores consistent support to its network.

The billing provider transaction issue affecting Rest of Europe transactions has been resolved.

Partner has located the billing provider issue and is fixing it to restore full service in the Rest of Europe.

Nayax is investigating a billing provider gateway outage that is affecting some transactions in the Rest of Europe.

The billing provider transaction issue affecting European transaction components has been resolved.

Connectivity issues affecting devices in Mexico have been resolved.

Nayax continues monitoring connectivity issues affecting devices in Mexico after implementing a fix.

A fix has been implemented for connectivity issues affecting devices in Mexico, and Nayax is monitoring the results.

Nayax is investigating increased silent machines in Mexico and monitoring the situation with the mobile provider.

The incident affecting Israel transactions has been resolved.

Nayax is continuing to investigate degraded performance affecting Israel transactions.

Nayax is investigating degraded performance affecting Monyx transactions in Israel.