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Commvault down?
Metallic is a SaaS backup and recovery service from Commvault, now part of Commvault Cloud. It protects data across Microsoft 365, Dynamics 365, Salesforce, endpoints, virtual machines, databases, file servers and cloud workloads, storing backups in secure, air-gapped cloud storage. Metallic provides fast recovery, ransomware protection, compliance support and simple management through a web console without on-premises infrastructure. Organisations use it to safeguard critical data against deletion, corruption and cyberattacks while reducing backup complexity.
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Recent User Report Trends for Commvault
Aggregated reports in the last 48 hours.
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What is Commvault's current status?
All systems are operational
No active incidents. 1 maintenance window scheduled.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Commvault
Recent issues reported by users from around the world.
No user reports for Commvault in the last 30 days.
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Performance Insights
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About Commvault & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A WordPress marketing site augmented by Marko/Node.js, deployed on Pantheon with edge caching, and deeply instrumented for B2B revenue attribution, chat, and privacy compliance.
What stands out
- The combination of Pantheon, Fastly, and Varnish shows a performance-optimized hosting architecture with layered caching.
- Dreamdata, Qualified, and GTM indicate a sophisticated B2B demand generation and attribution setup.
- Using both MariaDB and MySQL signals a drop-in compatible database, likely MariaDB as the engine.
- Privacy tools DataGrail and edge HSTS reflect strong compliance with GDPR/CCPA and security best practices.
Technologies metallic.io uses
- Qualified — Qualified enables real-time conversational marketing and sales chats, indicating an emphasis on capturing business prospects.
- Nginx — Nginx serves web traffic and reverse proxies requests efficiently.
- WordPress — WordPress manages site content and pages for the marketing website.
- Dreamdata — Dreamdata is B2B revenue attribution software, revealing a focus on tracking multi-touch sales pipeline from site interactions.
- Varnish — Varnish is an HTTP accelerator caching full pages to reduce load on WordPress and speed up response times.
- DataGrail — DataGrail is a privacy management platform, suggesting compliance with data subject requests and consent regulations.
- Marko — Marko powers fast, server-rendered UI components, likely for product tours or interactive pricing tools on the marketing site.
- MariaDB — MariaDB is the relational database behind WordPress, storing content, form submissions, and user data.
- Fastly — Fastly is the CDN and edge cloud platform accelerating content delivery and providing Web Application Firewall capabilities.
- Node.js — Node.js supports Marko and build tools for front-end assets.
- Google Analytics — Google Analytics tracks visitor behavior and site performance.
- Max Mega Menu — Max Mega Menu is a WordPress plugin for building hierarchical navigation, reflecting a content-heavy information architecture.
- PHP — PHP is the server-side language running WordPress core.
- MySQL — MySQL indicates a relational database layer compatible with WordPress and MariaDB.
- Pantheon — Pantheon provides managed hosting with automated scaling, CI/CD, and WordPress-specific tooling for the site.
- HSTS — HSTS enforces HTTPS connections to protect user data.
- Google Tag Manager — Google Tag Manager deploys marketing and analytics tags without code changes.
How these technologies work together
- PHP requires WordPress — WordPress is written in PHP and requires it to execute all core functionality.
- Pantheon runs on WordPress — Pantheon hosts and manages the WordPress application with built-in CI/CD and scaling.
- Max Mega Menu requires WordPress — Max Mega Menu extends WordPress navigation to support a content-rich site structure.
- MariaDB requires WordPress — WordPress stores all content, users, and settings in MariaDB, making it essential for site operation.
- Marko requires Node.js — Marko runs on Node.js to render responsive UI components for the site.
- Fastly integrates with Pantheon — Pantheon integrates Fastly as a CDN edge layer to accelerate global delivery of WordPress pages.
- Fastly integrates with HSTS — Fastly can enforce HSTS at the edge, ensuring all connections use HTTPS.
- MariaDB overlaps with MySQL — MariaDB is a MySQL drop-in replacement, so both signals indicate one database engine.
- Nginx integrates with Varnish — Nginx serves requests to Varnish, which caches full pages to offload PHP and database.
- Fastly works alongside Varnish — Fastly CDN and Varnish origin cache combine to reduce latency and server load for cached pages.
- Nginx runs on Pantheon — Pantheon uses Nginx as the web server to route requests to the WordPress application.
- Dreamdata integrates with Google Analytics — Dreamdata enriches Google Analytics session data with account-level B2B attribution.
- Dreamdata integrates with Qualified — Qualified chat interactions feed into Dreamdata to attribute conversations to revenue pipeline.
- DataGrail integrates with Google Tag Manager — DataGrail uses GTM to control tag firing based on visitor privacy consent.
- DataGrail integrates with Google Analytics — DataGrail helps manage data subject requests for information collected by Google Analytics.
- Google Tag Manager integrates with Qualified — Qualified is deployed through Google Tag Manager, enabling dynamic chat on marketing pages.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain metallic.io.
DNS managed by UltraDNS
6 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Fastly, Inc.
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Commvault not working
Metallic, from Commvault, is a cloud backup and recovery service for Microsoft 365, Salesforce, servers and other data. Backup administrators and IT teams use it. Find your symptom below. Before any restore, confirm with your administrator which data and which location will be restored, since a restore can overwrite live data.
Jump to what you are seeing
Website Down
The Metallic website or console does not load for you.
- Open the page in a private window and on another network.
- Check the status page at m3-status.metallic.io for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused. Check you are using the company sign-in, such as single sign-on.
- Use the sign-in route your company set up.
- If the message says the password is wrong, reset it and check spam.
- Ask your administrator to confirm your role allows access to the backups you need.
Backup Failed
A backup does not complete. The job log usually names the cause, such as a source that cannot be reached or a permission that has changed.
- Open the job's log and read the first error.
- Check the source is reachable, and that the connected account still has permission to read the data.
- Check your storage limit or plan allowance has not been reached.
- Run the job once more after the fix, and check its result.
Restore Failed
A restore does not finish, or the restored data is incomplete. The restore target and its permissions are the usual causes.
- Read the restore log for the first error.
- Check the restore target has enough space, and that the account has permission to write there.
- Restore one small test item first to check the process, before restoring a large set.
- If it still fails, send the restore job ID and the time to support.
Console Slow
The console is slow, often during a large backup or restore.
- Try the console again at a quieter time of day.
- Check whether a large job is running, and let it finish.
- If it is slow for everyone, check the status page.
API Error
Calls to the Metallic API fail or return an error.
- Check the status code. A 401 or 403 means the credentials or permission are wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the credentials have not been changed or revoked.
- Retry with a growing delay.
Connection Error
A connection to a cloud account or application stops working, so its data is not backed up.
- Check the connection is still active, and that its credentials or role have not expired.
- Check the cloud account's permissions still allow backup actions.
- Reconnect the account, then run one small backup to test.
Still not working?
If it still does not work, contact your backup administrator first, since they manage connections and policies. For a platform-wide problem, contact Metallic support through the help option in the console or on the Commvault website. Have your organisation name, the job or connection name, the exact error text, and the time it started with your time zone. Never send credentials or backup contents in a support message. Live incident updates are on m3-status.metallic.io.
Most backup problems come from a source that cannot be reached, a permission or a full target, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on the service's side.
Frequently asked questions about Commvault
Is Commvault down right now?
Commvault (metallic.io) is affected by maintenance or a fix that is being monitored (status "Scheduled Maintenance"). It may be slow or partly unavailable until that work is finished.
What should I do if Commvault is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for metallic.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Commvault incident?
The most recent incident on record is "Okta login authentication issue", last updated on Sep 23, 2026. It has been resolved.
How many people reported problems with Commvault recently?
No user reports about Commvault were submitted in the last 48 hours.
How do I report a problem with Commvault?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Commvault status page?
The official status page for Commvault is m3-status.metallic.io.
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