Monitoring
Last updated: September 1, 2026 at 06:57 PM UTC
Automatically closed — no further updates were published for this incident.
Voice calls failing when transferring to live agent
Affected Components
Voice
Updates
Monitoring
September 1, 2026 at 06:57 PM UTC
Monitoring ongoing for voice call transfer failures; no failures in 87 minutes with 324 successful transfers, failure rate back to baseline.
Monitoring
September 1, 2026 at 05:59 PM UTC
Monitoring ongoing for voice call transfer failures; no failures in 28 minutes, awaiting third-party provider resolution.
Identified
September 1, 2026 at 05:26 PM UTC
Some voice calls are failing when transferring to a live agent due to a third-party provider issue, which is being fixed.