Incident History for Maven AGI

Voice calls were temporarily unavailable but the incident is now resolved and all systems are back to normal.

Voice calls that failed to connect between 18:14 and 18:38 UTC are resolved and connecting normally while monitoring continues.

Authentication issues affecting Agent Designer have been resolved and the component is operational.

Some users may experience intermittent login failures to Agent Designer; the issue is identified and a fix is expected within hours.

A new public write-up was shared for the Smart Relay Outage incident.

The conversation endpoint is now healthy after being degraded.

We have taken steps to remediate the problem and are monitoring to ensure everything is healthy.

We have identified the problem causing degraded performance on the conversation endpoint and are taking steps to resolve it.

We are investigating increased error rates affecting the conversation endpoint.

The issue causing some voice calls to fail when transferring to a live agent has been resolved, and all systems are operating normally.

A write-up was added for the incident affecting API requests and agent responses.

A new public write-up was added for the MSTeams Connectivity incident on the Maven AGI status page.

A write-up was added to the incident about some customers being unable to load chat.

The voice call partial outage has been resolved after monitoring confirmed stability.

We have completed mitigation steps, and the system is currently stable. We are continuing to monitor system health.

We have identified the issue and applied a fix, and are now verifying it.

Voice is partially down, impacting some calls, and we are investigating.