Resolved
Last updated: September 1, 2026 at 05:55 PM UTC
Authentication failed messages upon login attempts
Affected Components
Hub
Updates
Resolved
September 1, 2026 at 05:55 PM UTC
The incident causing authentication failures has been resolved. The root cause was an out of memory event during a Permission Service deployment.
Identified
September 1, 2026 at 05:10 PM UTC
The Permission service deployment errored in Production, causing authentication failures and impacting the merchant support portal.
Investigating
September 1, 2026 at 05:03 PM UTC
We are investigating an issue causing authentication failed messages for customers during login attempts.