Resolved

Last updated: September 1, 2026 at 05:55 PM UTC

Authentication failed messages upon login attempts

Affected Components

Hub

Updates

Resolved

September 1, 2026 at 05:55 PM UTC

The incident causing authentication failures has been resolved. The root cause was an out of memory event during a Permission Service deployment.

Identified

September 1, 2026 at 05:10 PM UTC

The Permission service deployment errored in Production, causing authentication failures and impacting the merchant support portal.

Investigating

September 1, 2026 at 05:03 PM UTC

We are investigating an issue causing authentication failed messages for customers during login attempts.