Incident History for Matillion

The incident causing slower pipeline execution in the US region has been resolved.

A fix has been implemented for slower pipeline execution in the US region, and results are being monitored.

Some pipelines in the US region are running slower than normal; the issue has been identified and a resolution is being worked on.

The incident causing Maia runners to fail in the EU and US regions has been resolved.

The issue causing Maia runners to fail in the EU and US has been identified and a fix is being reviewed.

Some Maia runners are failing to start in the EU and US regions, and the issue is currently under investigation.

The pipeline execution issue in the US region has been resolved.

An issue affecting pipeline execution in the US region has been identified and a resolution is being worked on.

An issue affecting pipeline execution in the US region has been identified and a resolution is being worked on.

The incident causing authentication failures has been resolved. The root cause was an out of memory event during a Permission Service deployment.

The Permission service deployment errored in Production, causing authentication failures and impacting the merchant support portal.

We are investigating an issue causing authentication failed messages for customers during login attempts.

The licensing issue affecting Paygo customers has been resolved.

We are investigating licensing issues affecting Paygo customers.

A fix has been implemented and we are monitoring the results for the licensing issues affecting Paygo customers.

The issue has been identified and a fix is being implemented.

Scheduled maintenance for production custom-rules validation on Hub has been completed.

The service disruption affecting projects across all regions has been resolved.

A fix has been implemented and we are monitoring the results for the service disruption affecting projects across all regions.

Matillion is investigating a service disruption affecting projects across all regions.

The service disruption in the AU Region affecting projects has been resolved.

Matillion is investigating a service disruption in the AU Region where projects are not accessible, affecting Designer and Pipeline Execution.

The incident affecting access to Designer and Maia has been resolved.

A fix has been implemented for Designer and Maia access issues, and we are monitoring the results.

The issue has been identified and a fix is being implemented for Designer and Maia access issues.

Investigating an incident where customers may experience issues accessing Designer and Maia.

Scheduled maintenance has been completed for Matillion Services, affecting multiple components.

Scheduled maintenance is currently in progress, affecting multiple components including Hub, Pipeline Observability, and US Region services.

Essential maintenance will begin as scheduled in 60 minutes, affecting multiple components.