Resolved
Last updated: October 29, 2026 at 09:34 PM UTC
Connected Search and AI Agent Service Disruption
Affected Components
Updates
Resolved
October 29, 2026 at 09:34 PM UTC
A postmortem has been published for the Connected Search and AI Agent service disruption.
Resolved
October 27, 2026 at 09:29 PM UTC
Incident fully resolved and fix validated; all previously affected Lucidworks services operate normally with no user impact.
Monitoring
October 27, 2026 at 07:06 PM UTC
Services operate normally with no customer impact; monitoring continues until full resolution is confirmed.
Monitoring
October 27, 2026 at 05:00 PM UTC
Continuing to monitor Connected Search and AI agent services for further issues after an infrastructure change.
Monitoring
October 27, 2026 at 04:11 PM UTC
Infrastructure change deployed; Connected Search and AI agent services are stable and being monitored pending full resolution confirmation.
Investigating
October 27, 2026 at 03:37 PM UTC
Lucidworks engineers continue investigating recurring Connected Search and AI agent errors, as prior mitigation steps are not resolving the issue.
Investigating
October 27, 2026 at 02:37 PM UTC
Connected Search and AI agent services are experiencing request failures, and the team is actively investigating to restore normal operations.