Incident History for Springboard Health

A postmortem has been published for the Connected Search and AI Agent service disruption.

Incident fully resolved and fix validated; all previously affected Lucidworks services operate normally with no user impact.

Services operate normally with no customer impact; monitoring continues until full resolution is confirmed.

Continuing to monitor Connected Search and AI agent services for further issues after an infrastructure change.

Connected Search is fully resolved and all systems have returned to normal operations with no remaining customer impact.

Connected Search and Agent Studio are functional again after backend restarts; monitoring continues for any recurrence before final resolution.

Lucidworks Connected Search disruption continues to cause query request failures and block Agent Studio agent interactions; investigation is ongoing.

Lucidworks Connected Search is experiencing a service disruption causing query request failures and blocking Agent Studio agent interactions; the issue is under investigation.

A postmortem for the Lucidworks Platform and Search Service Disruption has been published, indicating the incident is resolved.

The incident has been resolved; affected credentials were rotated and the cleanup job fix will be deployed Monday.

Monitoring: Identified cause as cleanup job rotating credentials; disabled job, preparing fix, will contact affected customers.

A subset of Lucidworks Platform, AI, and Connected Search customers are experiencing service disruption due to invalid credentials, under investigation.

The incident has been resolved; Connected Search and the Lucidworks Platform are fully operational with no service degradation.

Lucidworks has identified a Connected Search disruption limited to a specific client configuration, causing 401 errors for invalid credentials.

Lucidworks is investigating a service disruption affecting Connected Search, causing search results and suggestions to be unavailable for some customers.