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Linx Commerce down?
Linx Commerce is a Brazilian e-commerce platform offered by Linx, a retail technology company now part of StoneCo. It provides online store solutions for retailers, including storefront management, product catalogs, promotions, checkout, order management, omnichannel integration with physical stores and marketplaces, and personalisation tools. Linx Commerce integrates with Linx's retail management and point-of-sale systems. Brazilian retailers in fashion, electronics, pharmacies and other sectors use Linx Commerce to sell online and unify channels.
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Recent User Report Trends for Linx Commerce
Aggregated reports in the last 48 hours.
No user reports about Linx Commerce in the last 48 hours.
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What is Linx Commerce's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Linx Commerce
Recent issues reported by users from around the world.
No user reports for Linx Commerce in the last 30 days.
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Performance Insights
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How to fix Linx Commerce not working
Linx Commerce is an e-commerce platform for retailers in Brazil and Latin America. It runs online stores, checkout, payments, order management and the admin panel. Find your symptom below. Most problems come from a sign-in, a checkout or payment setting, an order sync, or the platform itself. Never share card numbers or payment codes in a support message. Check a payment's status before you ask a customer to pay again.
Jump to what you are seeing
- Website Down
- Admin Panel Down
- Checkout Failed
- API Down
- Payment Issues
- Slow Loading
- Login Failed
- Order Syncing
Website Down
The store does not load for shoppers, or for you.
- Open the store in a private window and on another network.
- Check status.linxcommerce.com.br for an active incident.
- If only your network is affected, ask IT to check the firewall.
Admin Panel Down
The admin panel does not load, so you cannot manage products or orders.
- Reload in a private window, and check you are using the correct admin address.
- Check status.linxcommerce.com.br for an incident.
- If it stays down, contact your support route with the time, and take orders by your backup route.
Checkout Failed
Shoppers cannot finish checkout, or the cart resets.
- Test checkout yourself in a private window, with a test order if your store has one.
- Check the shipping and tax settings are complete for the address you tested.
- Check status.linxcommerce.com.br, and report the time and the error text, without the shopper's payment details.
API Down
Calls to the Linx Commerce API fail or time out.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right store.
- Retry with a growing delay, and check status.linxcommerce.com.br if several calls fail together.
Payment Issues
A payment does not complete, or it shows as failed.
- Check the payment method is enabled for the store.
- Check the payment status before the shopper tries again, so they are not charged twice.
- Contact support with the order reference and the time.
Slow Loading
Store pages or the admin area are slow to load.
- Check the store's own page speed, since a heavy theme or app can slow it.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.linxcommerce.com.br.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your store set up.
- Try a private window to rule out an old session.
Order Syncing
Orders do not sync to your warehouse or to the admin panel.
- Check the connection to the warehouse or the other system is active.
- Check the order is in the right status and has all required details.
- Check status.linxcommerce.com.br, then sync one order to test before a full sync.
Still not working?
Contact your store's Linx Commerce administrator or your agency first. For a platform-wide problem, contact Linx Commerce support through the help option in the admin panel or on its website. Have your store name, the order or product reference, the exact error text, and the time with your time zone. Never send card numbers, payment codes or customers' personal details in a support message. Live incident updates are on status.linxcommerce.com.br.
Most store problems come from a checkout or payment setting, an order sync or a sign-in, and they usually clear once that is corrected. The status page shows live incidents, so you can see whether the problem is on Linx Commerce's side.
Frequently asked questions about Linx Commerce
Is Linx Commerce down right now?
No. Based on the latest status data on this page, Linx Commerce (linxcommerce.com.br) is up and running normally. The most recent incident, "Instabilidade em serviços do OmniCommerce", was resolved (last update Oct 1, 2026).
What should I do if Linx Commerce is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for linxcommerce.com.br, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Linx Commerce incident?
The most recent incident on record is "Instabilidade em serviços do OmniCommerce", last updated on Oct 1, 2026. It has been resolved.
How many people reported problems with Linx Commerce recently?
No user reports about Linx Commerce were submitted in the last 48 hours.
How do I report a problem with Linx Commerce?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Linx Commerce status page?
The official status page for Linx Commerce is status.linxcommerce.com.br.
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