Resolved

Last updated: October 20, 2026 at 06:04 PM UTC

Unscheduled disturbance in Swedish and Norwegian region resolved

Affected Components

CGI - AddressLookupCGI - DLRCGI - SMS MOCGI - SMS MTMyLINK API's - SMS api.linkmobility.com

Updates

Resolved

October 20, 2026 at 06:04 PM UTC

The disturbance affecting the Swedish and Norwegian region is now closed and resolved.

Monitoring

October 20, 2026 at 02:04 PM UTC

No service impact or network instability observed; message traffic flowing normally while enhanced monitoring continues for four hours to confirm the issue remains mitigated.

Identified

October 20, 2026 at 11:59 AM UTC

Root cause identified as a cable break in the provider's network; service impact mitigated and message traffic flowing normally while monitoring continues.

Identified

October 20, 2026 at 09:15 AM UTC

Additional customer impact identified; SMS delivery delays now affect MO, MT, and DLR traffic toward both Sweden and Norway while mitigation continues.

Investigating

October 20, 2026 at 08:54 AM UTC

We are investigating SMS delays affecting MO, MT, and DLR traffic toward Sweden while working with an external network provider.