IBM Verify SMS delivery issues across multiple regions

Affected Components

IBM Verify (Australia) - Authentication with Cloud DirectoryIBM Verify (Europe) - Authentication with Cloud DirectoryIBM Verify (US) - Authentication with Cloud Directory (Cluster A)

Updates

Resolved

October 30, 2026 at 02:07 PM UTC

SMS and Voice services are operating correctly and the incident has been closed.

Monitoring

October 29, 2026 at 01:02 PM UTC

SMS delivery services are restored across affected regions, and monitoring continues.

Identified

October 29, 2026 at 11:58 AM UTC

Additional countries and regions now operate successfully for SMS and voice, with remediation efforts continuing for the remaining affected regions.

Identified

October 29, 2026 at 10:00 AM UTC

SMS delivery issues across multiple regions have been identified with actions implemented to restore, though some voice and SMS issues remain under investigation.

Investigating

October 29, 2026 at 08:44 AM UTC

IBM Verify users in Europe, US, and Australia may experience SMS delivery issues; IBM teams are actively investigating.