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Hiver is a customer service platform built directly inside Gmail. It lets teams manage shared inboxes such as support@ or sales@ without leaving their email, assigning emails to teammates, tracking status, adding internal notes and avoiding duplicate replies. Hiver also offers SLAs, automations, analytics, a knowledge base, live chat, WhatsApp and voice channels, customer satisfaction surveys, and AI features for drafting responses and summarising conversations. Support, finance, HR and operations teams use Hiver to deliver fast, organised service with a familiar interface.
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Recent User Report Trends for Hiver
Aggregated reports in the last 48 hours.
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What is Hiver's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Hiver
Recent issues reported by users from around the world.
No user reports for Hiver in the last 30 days.
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About Hiver & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A conversion-focused WordPress marketing site enhanced by Elementor, WP Rocket, and referral tracking, complemented by a Node.js/Marko-powered product interface.
What stands out
- Separates marketing CMS (WordPress) from product UI (Marko/Node.js), indicating a mature engineering organization with distinct frontend teams.
- Heavily optimized for performance and lead generation through caching, page builder addons, and social referral plugins.
Technologies hiverhq.com uses
- Nginx — High-performance web server and reverse proxy handling traffic and HTTPS.
- Social Snowball — Tracks referral and affiliate conversions, used to incentivize word-of-mouth for subscription growth.
- WordPress — CMS for marketing content, blogs, and landing pages.
- ElementsKit — Extends Elementor with advanced widgets and templates, enabling complex, polished landing pages without custom code.
- Elementor — Lets marketing team build and iterate on landing pages visually, reducing reliance on developers.
- Amazon Web Services — Provides scalable cloud infrastructure for hosting and related resources.
- Marko — Powers fast, server-rendered UI for the product, reflecting an engineering focus on interactive customer support experiences.
- Node.js — Runtime for Marko and backend services supporting the product frontend.
- wp.cloud — Managed WordPress hosting tuned for WordPress, ensuring uptime, scaling, and platform-specific hardening.
- WP Rocket — Caches WordPress pages to maximize speed and Core Web Vitals, improving SEO and landing page conversion.
- reCAPTCHA — Protects forms from spam and abuse.
- PHP — Executes WordPress core, themes, and plugins.
- MySQL — Stores WordPress content and settings in a relational database.
- HSTS — Enforces HTTPS connections to protect user data.
How these technologies work together
- Elementor requires WordPress — Elementor is a WordPress plugin that cannot run without WordPress, powering all visual landing pages.
- PHP requires WordPress — WordPress executes on PHP, making PHP essential for all dynamic content generation.
- MySQL requires WordPress — WordPress relies on MySQL to store posts, pages, user metadata, and plugin configurations.
- Marko requires Node.js — Marko is a Node.js library, so the custom product frontend depends on Node.js for server-side rendering.
- Elementor integrates with ElementsKit — ElementsKit extends Elementor with extra widgets and templates, deepening the site's visual customization capabilities.
- WordPress runs on wp.cloud — WP Cloud provides WordPress-specific hosting, so the CMS runs on an infrastructure tuned for its needs.
- WordPress integrates with WP Rocket — WP Rocket optimizes WordPress page delivery by caching and minifying assets, reducing load time for visitors.
- Amazon Web Services runs on Nginx — Nginx runs on AWS compute resources, using Amazon's cloud for elastic scaling and network reliability.
- Social Snowball integrates with WordPress — Social Snowball operates as a WordPress plugin to manage affiliate links and track referred subscription signups.
- Nginx runs on WordPress — Nginx serves WordPress traffic and proxies PHP requests, handling high concurrency and static assets.
- HSTS integrates with Nginx — Nginx sends the HSTS header to force browsers to use HTTPS, securing all connections.
- Elementor integrates with reCAPTCHA — Elementor forms integrate Google reCAPTCHA to block spam submissions on landing page contact forms.
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Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain hiverhq.com.
Domain name active since 2015
hiverhq.com has been a registered domain since August 2015 — 11 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2031
The owner has kept this domain secured until August 2031.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Automattic, Inc
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Hiver not working
Hiver is a shared-inbox tool that works inside Gmail, so a team can share support and sales inboxes without leaving their email. Support, sales and operations teams use it. Find your symptom below. Most problems come from the Gmail extension, the email connection, a shared inbox setting, or the platform itself.
Jump to what you are seeing
- Extension Not Loading
- Email Sync Failed
- Website Down
- Mobile App Down
- Login Failed
- Shared Inbox Error
- Analytics Not Updating
Extension Not Loading
The Hiver panel does not appear in Gmail, or it stays blank.
- Reload Gmail, then check the Hiver extension is switched on in your browser.
- Update the extension to the latest version.
- Try Gmail in a private window with other extensions turned off, to see whether another extension is blocking Hiver.
- If it still does not load, send the browser name and version to support.
Email Sync Failed
Emails in a shared inbox do not arrive in Hiver, or they arrive late.
- Check the shared inbox is still connected to Gmail, and that its permission has not been removed.
- Check the emails are in the folder or label Hiver is set to watch.
- Allow a few minutes for the sync, then check again.
- If it keeps failing, reconnect the inbox and send the inbox name and the time to support.
Website Down
The Hiver website or admin page does not load for you.
- Open the page in a private window and on another network.
- Check status.hiverhq.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Mobile App Down
The mobile app does not open, or it does not show shared inboxes.
- Close the app and open it again, and check the phone has a connection.
- Update the app from your app store.
- Sign out and back in. If the web version works but the app does not, report it with your phone model and app version.
Login Failed
Sign-in is refused. Check you are using the Google account your team uses with Hiver.
- Make sure you are signed in to the right Google account in that browser.
- Clear the site data for Hiver, or use a private window, and sign in again.
- Ask your administrator to confirm your user is added to the shared inbox.
Analytics Not Updating
Reports show old figures, or a new conversation is missing from the numbers.
- Check the date range and the inbox filter.
- Allow time for the report to include the newest conversations.
- If the figures stay old, send the report name and the dates to support.
Still not working?
If it still does not work, contact your Hiver administrator first, since they manage inboxes and users. For a platform-wide problem, contact Hiver support through the help option in the app or on hiverhq.com. Have your Google workspace or account name, the shared inbox name, the browser and version, the exact error text, and the time it started with your time zone. Do not send customer emails in a support message. Live incident updates are on status.hiverhq.com.
Most shared-inbox problems come from a Gmail extension, an inbox connection or a permission, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Hiver's side.
Frequently asked questions about Hiver
Is Hiver down right now?
No. Based on the latest status data on this page, Hiver (hiverhq.com) is up and running normally. The most recent incident, "Hiver services degraded due to AWS outage", was resolved (last update Oct 29, 2026).
What should I do if Hiver is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for hiverhq.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Hiver incident?
The most recent incident on record is "Hiver services degraded due to AWS outage", last updated on Oct 29, 2026. It has been resolved.
How many people reported problems with Hiver recently?
No user reports about Hiver were submitted in the last 48 hours.
How do I report a problem with Hiver?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Hiver status page?
The official status page for Hiver is status.hiverhq.com.
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