Incident History for Duffel

Travelport has reconnected to the affected carriers and normal operation has resumed.

Supplier fix deployed and all affected carriers re-enabled on Travelport; bookings working normally while monitoring continues.

Travelport ticketing issue for a subset of carriers remains identified; supplier fix is deploying but carriers stay unavailable until confirmed.

Travelport has identified a ticketing issue affecting a subset of carriers, and work with the supplier is ongoing.

Planned database maintenance has completed; the API, card payments, dashboard, and assistant are operational.

Planned database maintenance is in progress, affecting the API, card payments, dashboard, and assistant.

The Scoot NDC maintenance window has finished and the affected airline integration is operational again.

Scoot NDC content cannot be sold during the announced maintenance window from October 13 to 14, 2026.

The Lufthansa Group, Qantas and Aegean Airlines integration search issue has been resolved.

LHG added to the ongoing incident as elevated search timeouts continue; Aegean and Qantas integrations remain partially affected.

Outage identified with Aegean and Qantas direct connections; supplier validated a fix and is deploying it.

Card creation failures are resolved and the Card Payments API is operational.

Card creation operates normally after mitigation; no further errors observed and production traffic monitoring continues.

Card creation requests are processing successfully again after intermittent failures; monitoring continues while improvements are prepared.

We are investigating intermittent card creation failures; most requests succeed but a small number may return errors.

A mitigation has been deployed and error rates on Sabre seat maps and offer pricing are back to normal.

The dashboard loading issue is resolved and operating normally, with continued monitoring.

A fix for intermittent dashboard loading failures is deployed and being monitored to ensure the issue does not reoccur.

We are investigating intermittent failures to load the dashboard affecting an integration.

Planned database maintenance has completed and all affected components are now operational.

Planned database maintenance is in progress, affecting the API, card payments, dashboard, and assistant.

Sabre has confirmed the issue is resolved and POST /air/orders success rate has returned to pre-incident levels.

We have identified the issue causing increased 202/502 responses on POST /air/orders and are working with Sabre to resolve.

Investigating an issue with Sabre integration causing increased 202/502 responses on POST /air/orders.

The partial outage for Stays has been resolved; service is back online and we are working with the third party to understand the cause.

The third party service has recovered and we are monitoring before resolving.

We've identified an issue with fetching rates in our Stays product and are working to restore normal service.

Search latency with Travelport has been resolved.

We are investigating a surge in search latency on our Travelport integration.

The issue with Air France KLM card payments has been resolved.

We've released a fix for the issue and are currently monitoring card payments on AFKLM bookings.

We are investigating an issue with card payments on the Air France/KLM NDC integration.