Incident History for Cornerstone

Latency on JP SL1 PRD has been resolved after causing slow performance and intermittent errors from 18:13 to 18:55 PDT.

Latency on JP SL1 has subsided and services are being monitored to confirm a return to normal.

JP SL1 is experiencing system latency, not queue processing delays, and clients may see slow or failed page access while the team works to resolve it.

JP SL1 is experiencing delays processing background and queued tasks, including email and LAT processing; the issue is under investigation.

The queue processing issue on US SL1 is resolved, and queues are continuing to process successfully.

The queue processing issue on US SL1 is resolved and queues are processing; monitoring continues to confirm stability.

US SL1 is experiencing delays processing background and queued tasks, including email and LAT processing; investigation is underway.

The incident is resolved; the LAT queue finished processing at 5 PM PT with no ongoing asynchronous processing backup in US SL1.

A fix is deployed and Learning Assignment queues are processing, though backlog delays may continue while monitoring.

A postmortem has been published for the FRA SL1 Reporting 2.0 incident that prevented creating or editing reports.

A postmortem has been published for the EU (FRA) production availability incident affecting FRA SL1 uptime.

A postmortem has been published for the Content Studio service disruption affecting EU and FR EXT production swimlanes.

The intermittent latency and training launch issues on US SL3 and US SL5 have been resolved.

A fix has been applied and validated for the latency and training launch issues on US SL3 and US SL5, now under monitoring.

The issue has resurfaced on US SL3 and US SL5, and engineering teams are investigating further.

The issue has subsided and is no longer reproducible; engineering teams are monitoring for the next hour before considering it resolved.

The DLW feeds processing issue on US SL1 and US SL5 is resolved after a full day of monitoring.

A fix has been implemented and validated for DLW feeds not processing on US SL1 and US SL5, with monitoring underway.

Engineering has identified the cause of DLW feeds not processing on US SL1 and US SL5 and is validating a fix.

Data Load Wizard feeds are failing to process on US SL1 and US SL5 swimlanes; the issue is under investigation.

FTP access across UK Production has been restored and checks confirm no further issues.

Engineering continues investigating and working to restore FTP access across UK Production; the issue remains unresolved.

Engineering continues work on an emergency change; FTP remains inaccessible across UK Production and data feeds are paused until work completes.

FTP across the UK Production environment is currently inaccessible due to an emergency change; engineering teams are working to restore access.

A postmortem has been published for the latency incident affecting Reporting 2.0 in the UK SL2 swimlane.

A postmortem has been published for the EU FRA SL1 Swimlane system latency incident affecting FRA SL1 response time.

A postmortem has been published for the resolved Learner Home latency incident affecting FRA SL1 response time.

The EU (FRA) Production availability issue has been fully resolved and all corrective actions completed, with no further impact expected.

A fix was implemented and the issue mitigated; Cornerstone is monitoring swimlane performance before concluding the incident as resolved.

Cornerstone is investigating latency issues affecting EU (FRA) production, which may cause delays or page access problems for clients.

Latency affecting JP PRD SL Portal has been resolved; the issue began at 17:26 and was resolved at 18:03 on 17 Oct PDT.

The latency issue on JP PRD SL Portal has been resolved and services are being monitored for normal operation.

The JP PRD SL Portal swimlane is experiencing latency issues, and the problem is under investigation.