Incident History for Contentful

Scheduled database maintenance for EU data residency Content Management API and Web App has been completed.

The Insights Dashboard loading incident affecting the Ninetailed Insights API has been resolved.

The upstream provider issue is resolved and the Insights API and Dashboard are back to normal operation, with monitoring ongoing.

Contentful is investigating the Insights Dashboard failing to load, caused by degrading performance at its upstream data provider.

Contentful is investigating an issue where the Insights Dashboard fails to load for customers.

The Contentful developer documentation site was not working and the incident has now been resolved.

The scheduled maintenance to introduce a 40,000 expanded fragment spread limit for GraphQL Content API requests is complete.

Scheduled maintenance is in progress to introduce a 40,000 expanded fragment spread limit for GraphQL Content API requests.

Scheduled maintenance begins in 60 minutes to introduce a 40,000 expanded fragment spread limit for GraphQL Content API requests.

Scheduled maintenance on October 12 will introduce a 40,000 expanded fragment spread limit for GraphQL Content API requests.

The advanced caching issue affecting the Content Delivery API and EU data residency has been resolved.

The fix has resolved the issue for remaining customers, and we continue to monitor the situation.

The issue has been resolved for most customers, with work continuing toward a full resolution.

The issue with advanced caching (Stale While Revalidate) on the Content Delivery API has been identified and a resolution is in progress.

The CORS errors affecting the Content Delivery API and EU data residency Content Delivery API have been resolved.

The CORS errors on the Content Delivery API have been resolved and we are monitoring the situation.

Some customers are seeing CORS preflight failures on cross-space references via CDA; the cause has been identified and resolution is underway.

The scheduled Contentful SAML SP certificate rotation maintenance has been completed.

Verification is underway for the Contentful SAML SP certificate rotation maintenance; updates will follow as necessary.

Scheduled maintenance for Contentful SAML SP certificate rotation is still in progress; updates will follow as necessary.

The issue causing cross-space content to be missing from CDA responses has been resolved.

The issue has been addressed and is now being monitored.

Some customers are experiencing incomplete results on cross-space requests to the Content Delivery API; a resolution is being worked on.

The issue causing stale entries on the Content Delivery API has been resolved after a full cache purge in the EU.

We are continuing to investigate stale entries on Content Delivery API affecting a subset of EU customers.

Some customers in the EU data residency region are receiving stale entries from Content Delivery API. We are investigating.

The scheduled maintenance for the Customer Support System has been completed.

The scheduled database maintenance has been completed.

Verification is currently underway for the database maintenance items, affecting multiple components.

Scheduled database maintenance is currently in progress, affecting multiple components including Content Management API and Authentication service.

The issue is resolved and audit logs are delivered as expected again.

Identified the issue causing daily audit logs outage; EU unaffected, working to resolve.

Monitoring systems detected an outage of daily audit logs; investigating cause. Real-time logs have minor side effects but remain operational.