Incident History for Cloudli

The incident affecting inbound PSTN calls from a SIP trunk provider has been resolved since 4:00 AM EDT.

We are investigating an issue with incoming PSTN calls from a SIP trunk provider causing missing tones, delays, or call failures.

Security updates to the Connect platform are complete, all systems operate normally, and performance has returned to usual levels with no loss of availability.

Security updates to the Connect platform continue as planned, with possible brief slowdowns while performance is monitored.

Security updates to the Connect platform continue as planned, with possible brief slowdowns while performance is monitored.

Security updates are being applied to the Connect platform, with possible brief slowdowns while the team monitors performance.

The scheduled maintenance on Cloudli's server cluster infrastructure has been completed.

Scheduled maintenance on Cloudli's server cluster infrastructure is now in progress; updates will follow as necessary.

Upcoming scheduled maintenance on Cloudli's server cluster infrastructure; no service interruptions are expected.

The Cloudli Connect inbound and outbound calling issue is fully resolved; an RFO will follow within three business days.

A solution has been implemented for failing inbound and outbound calls, and the system is now being monitored.

Some inbound and outbound calls are failing; the issue is being investigated.

Scheduled maintenance for Cloudli Connect and Cloud Business Phone has been completed.

Scheduled maintenance for Cloudli Connect and Cloud Business Phone is now in progress, affecting portal and calling services.

Scheduled maintenance for Cloudli Connect and Cloud Business Phone begins in 60 minutes, affecting portal and calling services.

The scheduled maintenance affecting Cloudli Connect and T.38 SIP trunk calling has been completed.

Scheduled maintenance is in progress affecting Cloudli Connect and T.38 SIP trunk inbound and outbound calling.

Scheduled maintenance for Cloudli Connect inbound and outbound calling has been completed.

Scheduled maintenance for Cloudli Connect inbound and outbound calling is currently in progress.

The scheduled maintenance for the Connect Call Recording System upgrade has been completed.

Scheduled maintenance for the Connect Call Recording System upgrade is currently in progress.

Scheduled maintenance for the Connect Call Recording System upgrade begins in 60 minutes.

Scheduled maintenance for Cloudli Connect has been completed, affecting portal, inbound and outbound calling.

Scheduled maintenance for Cloudli Connect is now in progress, affecting portal, inbound and outbound calling.

Scheduled maintenance for Cloudli Connect and Cloud Business Phone begins in 60 minutes, affecting portal, inbound and outbound calling.

The scheduled maintenance on the datacenter network has been completed.

Scheduled maintenance on the datacenter network is currently in progress, with updates to follow as necessary.

Scheduled maintenance on the datacenter network is planned for September 16, with no service interruptions expected.

Scheduled maintenance on Cloudli Connect Inbound and Outbound Calling has been completed.

Scheduled maintenance on Cloudli Connect Inbound and Outbound Calling is currently in progress.

Cloudli will perform scheduled maintenance on Cloudli Connect Inbound and Outbound Calling on September 9, 2026, with no expected service interruptions.

The Cloudli Service API and Quoting Tool incident has been resolved.

A fix has been implemented for the Cloudli Service API and Quoting Tool incident, and we are monitoring the results.

A fix has been implemented for the Cloudli Service API and Quoting Tool incident, and we are monitoring the results.

Cloudli is investigating an issue affecting the Cloudli Service API and Quoting Tool, with potential impact on some customers.