Incident History for Cardconnect
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedCardSecure UAT scheduled maintenance
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
CardSecure UAT environment will undergo scheduled maintenance on November 3, 2026, from 9:00 to 11:00 a.m. ET, with no production impact anticipated.
Scheduled For
Nov 3, 2026, 2:00 PM UTC to Nov 3, 2026, 4:00 PM UTC
Scheduled maintenance for CardPointe + MICROS
Completed
Affected Components
Completed
on Oct 30, 2026
The scheduled maintenance for CardPointe + MICROS has been completed.
Scheduled
on Oct 30, 2026
Scheduled maintenance for CardPointe + MICROS is planned to begin October 30 at 10:30 EDT.
Scheduled For
Oct 30, 2026, 2:30 PM UTC
Under Maintenance
on Oct 30, 2026
Scheduled maintenance for CardPointe + MICROS is currently in progress, with updates to follow as necessary.
Scheduled For
Oct 30, 2026, 2:30 PM UTC
Scheduled
on Oct 30, 2026
CardPointe + MICROS is scheduled for maintenance on November 3, 2026, from 10:30 to 11:30 AM ET with no customer impact anticipated.
Scheduled For
Nov 3, 2026, 3:30 PM UTC to Nov 3, 2026, 4:30 PM UTC
CardPointe funding delay for 10/28 batches
Resolved
Affected Components
Resolved
on Oct 29, 2026
Funding delays for batches settled on 10/29 are resolved; impacted merchants may see deposits after a 24-hour delay.
CardPointe.com and CoPilot login disruption
Resolved
Affected Components
Resolved
on Oct 28, 2026
The CardPointe.com and CoPilot login disruption has been resolved.
Monitoring
on Oct 28, 2026
A fix has been implemented for the CardPointe.com and CoPilot login disruption, and monitoring is underway.
Investigating
on Oct 28, 2026
We are investigating a disruption affecting login to CardPointe.com and CoPilot and are working to resolve it.
Hosted iFrame Tokenizer maintenance completed
Completed
Affected Components
Completed
on Oct 28, 2026
Scheduled maintenance for the Hosted iFrame Tokenizer in production has been completed.
CardPointe Integrated Terminal maintenance in progress
Completed
Affected Components
Completed
on Oct 28, 2026
Scheduled maintenance for CardPointe Integrated Terminal has been completed.
Under Maintenance
on Oct 28, 2026
Scheduled maintenance is currently in progress for CardPointe Integrated Terminal; updates will follow as necessary.
Hosted iFrame Tokenizer maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 28, 2026
Scheduled maintenance on the Hosted iFrame Tokenizer is currently in progress, with updates to follow as necessary.
Scheduled For
Oct 28, 2026, 10:00 AM UTC
Scheduled
on Oct 28, 2026
Scheduled maintenance on CardPointe Integrated Terminal production environment on October 28, 06:00-07:00 ET; terminals will disconnect and reconnect.
Scheduled For
Oct 28, 2026, 10:00 AM UTC to Oct 28, 2026, 11:00 AM UTC
Scheduled
on Oct 28, 2026
Scheduled maintenance for the Hosted iFrame Tokenizer begins in 60 minutes.
Scheduled For
Oct 28, 2026, 10:00 AM UTC
Scheduled
on Oct 26, 2026
Scheduled maintenance on the Hosted iFrame Tokenizer PROD environment on October 28, 2026, from 6:00 AM to 9:00 AM EDT, with no expected customer impact.
Scheduled For
Oct 28, 2026, 10:00 AM UTC to Oct 28, 2026, 1:00 PM UTC
Hosted iFrame Tokenizer PROD maintenance
Completed
Affected Components
Completed
on Oct 28, 2026
Scheduled maintenance on the BluePay Gateway has been completed.
Under Maintenance
on Oct 28, 2026
Scheduled maintenance on the BluePay Gateway is now in progress, with updates to follow as necessary.
Scheduled
on Oct 28, 2026
BluePay Gateway maintenance begins as scheduled in 60 minutes, with no anticipated customer impact.
Scheduled For
Oct 28, 2026, 3:00 AM UTC
Scheduled
on Oct 26, 2026
Scheduled maintenance on the BluePay Gateway on October 27, 2026, from 10:00 PM to 11:00 PM CDT, with no anticipated customer impact.
Scheduled For
Oct 28, 2026, 3:00 AM UTC to Oct 28, 2026, 4:00 AM UTC
CardPointe Gateway UAT maintenance completed
Completed
Affected Components
Completed
on Oct 26, 2026
Scheduled maintenance on CardPointe Gateway UAT (non-production) has been completed.
CardPointe Gateway UAT maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 26, 2026
Scheduled maintenance for CardPointe Gateway UAT (non-production) is currently in progress, with updates to follow as necessary.
Scheduled For
Oct 26, 2026, 1:00 PM UTC
Scheduled
on Oct 26, 2026
Scheduled maintenance for CardPointe Gateway UAT (non-production) begins in 60 minutes at 09:00 EDT on October 26, 2026.
Scheduled For
Oct 26, 2026, 1:00 PM UTC
Scheduled
on Oct 22, 2026
Scheduled maintenance on CardPointe Gateway UAT (non-production) on October 26, 2026, from 9:00 to 11:00 AM ET; no production impact anticipated.
Scheduled For
Oct 26, 2026, 1:00 PM UTC to Oct 26, 2026, 3:00 PM UTC
CardSecure production maintenance in progress
Completed
Affected Components
Completed
on Oct 24, 2026
Scheduled maintenance on CardSecure and CardPointe Gateway is complete.
Under Maintenance
on Oct 24, 2026
Scheduled maintenance on CardSecure and CardPointe Gateway is currently in progress, with updates to follow.
CardSecure production maintenance starting soon
Scheduled
Affected Components
Scheduled
on Oct 24, 2026
Scheduled CardSecure production maintenance begins in 60 minutes, affecting CardPointe Gateway and CardSecure.
Scheduled For
Oct 24, 2026, 11:00 AM UTC
Scheduled
on Oct 22, 2026
CardSecure Production will undergo scheduled maintenance on October 24, 2026, from 7:00 a.m. to 10:00 a.m. ET.
Scheduled For
Oct 24, 2026, 11:00 AM UTC to Oct 24, 2026, 2:00 PM UTC
CardPointe Gateway UAT scheduled maintenance
Completed
Affected Components
Completed
on Oct 22, 2026
Scheduled maintenance on CardPointe Gateway UAT and CardSecure UAT has been completed as of October 22 at 11:00 EDT.
CardSecure UAT maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 22, 2026
Scheduled maintenance for CardSecure UAT is currently in progress, affecting CardPointe Gateway UAT and CardSecure UAT testing components.
Scheduled For
Oct 22, 2026, 1:00 PM UTC
Scheduled
on Oct 22, 2026
Scheduled CardSecure UAT maintenance begins in 60 minutes, affecting CardPointe Gateway UAT and CardSecure UAT testing components.
Scheduled For
Oct 22, 2026, 1:00 PM UTC
Completed
on Oct 21, 2026
Scheduled maintenance on the CardSecure UAT environment is complete, with no anticipated impact to production.
Scheduled
on Oct 21, 2026
Scheduled maintenance on the CardSecure UAT environment is planned for October 22, 2026, with no anticipated impact to production.
... and 1 more update(s). Click to view the full timeline.
Scheduled maintenance for Hosted iFrame Tokenizer UAT
Scheduled
Affected Components
Scheduled
on Oct 21, 2026
Scheduled maintenance on the CardSecure UAT environment begins in 60 minutes, with no anticipated impact to production.
Scheduled For
Oct 21, 2026, 1:00 PM UTC
Scheduled
on Oct 19, 2026
Scheduled maintenance on the Hosted iFrame Tokenizer UAT environment is planned for October 21, 2026, with no expected customer impact.
Scheduled For
Oct 21, 2026, 1:00 PM UTC to Oct 21, 2026, 3:00 PM UTC