Incident History for Allopneus

The incident involving label rejection at the depot has been resolved.

A fix has been deployed for the label rejection issue at the depot and results are being monitored.

The label rejection incident at the warehouse has been resolved and the ticket is closed.

A new incident is under investigation for label rejection at the warehouse, with possible order delays.

The firewall maintenance at the Valence site is complete, and affected boutique client components are no longer under maintenance.

Firewall maintenance at the Valence site is currently in progress, which may cause connection loss for staff.

Scheduled firewall maintenance at Valence is now in progress, which may cause connection loss for staff.

Scheduled firewall maintenance at Valence on 28 October 2026 from 13:00 to 13:30 CET may cause connection loss for staff.

The incident involving order API timeouts and the stock-file export lock has been resolved.

A fix has been deployed for the order API timeouts and stock-file export lock, and results are being monitored.

New incident under investigation: order API timeouts and stock-file export lock causing possible order delays for many customers.

The Allopneus incident ALS-37178 has been resolved.

A fix has been implemented for the Allopneus incident and results are being monitored.

The Allopneus incident has been identified and a fix is being implemented.

A new Allopneus incident is being investigated following a report about incorrect tire dimensions.

The Michelin Hermes feed cut incident has been resolved.

A fix has been deployed for the Michelin Hermes feed cut and results are being monitored.

The Michelin Hermes feed incident remains open; resolution is expected tomorrow morning at 8:00.

Update on the Michelin Hermes feed outage: articles are inactive while the incident remains under investigation.

Firewall maintenance in Marseille is complete, with no service interruption expected.

Firewall maintenance in Marseille is currently in progress, with no service interruption expected.

Scheduled firewall maintenance in Marseille is currently in progress, with no service interruption expected.

Scheduled firewall maintenance in Marseille on 27 October 2026 at 07:30 CET, with no service interruption expected.

The firewall maintenance in Aix en Provence is complete, with boutique client components affected during the intervention.

Firewall maintenance in Aix en Provence is now in progress, affecting several boutique client components.

Scheduled firewall maintenance in Aix en Provence on 26 October 2026, 07:30–08:30 CET, with no service interruption expected.

The sales data loading incident has been resolved as of October 22, 2026.

A new incident affecting sales data loading is under investigation as of October 21, 2026.

The incident affecting in-stock, priced tire references offline in the Back has been resolved.

A fix has been implemented and results are being monitored for the incident affecting in-stock, priced tire references offline in the Back.

An incident is ongoing affecting 900 tire references at Allopneus that are in stock and priced in the Back but offline.

A new incident is under investigation: tires that are in stock and priced in the Back are offline.

The incident causing missing EBM Tyrelog Michelin orders has been resolved.

A fix has been deployed and results are being monitored for the incident affecting EBM Tyrelog Michelin orders.

The incident has less impact than expected but remains ongoing; a new P1 ticket will be created for tracking.

Some Michelin tires are no longer available for sale on the Allopneus site, continuing the ongoing incident.

The Allopneus incident has been resolved.

A fix has been implemented and results are being monitored for the COUPURE EXTENDED BY MICHELIN TYRELOG incident.

Allopneus reports the incident is resolved.

Allopneus reports resolution of the incident is nearly complete; some Michelin tyres remain unavailable for sale.

The incident affecting parcel rejection recipient labels has been resolved.

A fix has been deployed for rejected recipient labels and results are being monitored.

The incident affecting parcel recipient label rejections is no longer current and the ticket has been closed.

Teams are working to resolve the incident affecting parcel recipient label rejections.

The MySQL 5.7 to 8.0 migration for legacy/common is complete and systems remain under monitoring.

MySQL 5.7 to 8.0 migration for legacy/common is complete and systems remain under monitoring.

Scheduled maintenance on 15 October 2026 from 05:00 to 05:10 CEST will migrate MySQL 5.7 to 8.0, causing a 5-minute service interruption.

The Data vente loading incident has been resolved.

A fix has been implemented and we are monitoring the results of the Data vente loading issue.

The Data vente loading issue has been identified and a fix is being implemented.

A new incident affecting Data vente loading is under investigation.