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Zenoti down?
Zenoti is a cloud-based business management software for salons, spas, medical spas, fitness studios and wellness businesses. It provides online booking, appointment scheduling, point of sale, inventory management, payroll and commissions, marketing automation, loyalty programs, memberships and customer mobile apps. Zenoti's AI tools help optimise pricing, reduce no-shows and grow revenue. Enterprise chains and franchises around the world use Zenoti to manage multiple locations and deliver consistent customer experiences.
I have a problem with Zenoti
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Zenoti
Aggregated reports in the last 48 hours.
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User Reports for Zenoti
Recent issues reported by users from around the world.
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How to fix Zenoti not working
Zenoti is business management software for salons, spas, medical spas, fitness studios and wellness businesses. It covers online booking, scheduling, point of sale, inventory, payroll, memberships, marketing and a customer app. Find your symptom below. Most problems come from a sign-in, a booking or payment setting, a device at the front desk, or the platform itself. If online booking is down, take bookings another way until it is back, and check the calendar for double bookings.
Jump to what you are seeing
Website
The Zenoti website does not load for you.
- Open the page in a private window and on another network.
- Check status.zenoti.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Platform
The Zenoti platform does not load, or a page in it shows an error.
- Reload in a private window, and check your user role can see that page.
- Check status.zenoti.com for an incident.
- Note the page and the time, and contact your Zenoti administrator.
Mobile App
The mobile app will not open, sign in, or show your bookings.
- Update the app from your app store, and restart your phone.
- Check your connection, and try switching between Wi-Fi and mobile data.
- Sign out and back in.
AI Features
An AI feature, such as a pricing or reminder suggestion, does not show or gives an error.
- Check the feature is turned on for your plan and location.
- Check the data it needs, such as bookings or prices, has finished loading.
- Check status.zenoti.com. While the feature is down, make the decision yourself.
Online Booking
Clients cannot book online, or the booking page does not show times.
- Check the booking page in a private window, and on a phone using mobile data.
- Check the service, staff member and location are set up and active for online booking.
- Check status.zenoti.com, and check the calendar for double bookings if bookings were taken another way.
Automated Payments
An automatic payment or deposit does not complete.
- Check the payment method is valid, and the client's details are current.
- Check the payment status before you ask the client to pay again, so they are not charged twice.
- Contact Zenoti support with the reference and the time. Never send card details in a message.
Billing
A bill, invoice or subscription charge looks wrong, or it does not show.
- Check the billing period, the plan and any add-ons.
- Check the invoice history before you change anything.
- Contact your Zenoti administrator or billing contact with the invoice number and the time.
Integrations
A connected tool, such as a calendar or an accounting system, stops receiving data.
- Check the connection is still active, and that its login has not expired.
- Check the field mapping has not changed recently.
- Run one small sync to test, then check status.zenoti.com.
Still not working?
Contact your Zenoti administrator or the person who set up your account first. For a platform-wide problem, contact Zenoti support through the help option in the platform or on its website. Have your business name, the page or feature, the booking or invoice reference, the exact error text, and the time with your time zone. Never send client payment card details or personal details in a support message. Live incident updates are on status.zenoti.com.
Most salon-software problems come from a booking or payment setting, a connection or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Zenoti's side.
Frequently asked questions about Zenoti
Is Zenoti down right now?
We cannot confirm an outage for Zenoti (zenoti.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Zenoti is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for zenoti.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Zenoti?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Zenoti status page?
The official status page for Zenoti is status.zenoti.com.
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