Incident History for WorkOS

The incident affecting AuthKit has been resolved.

WorkOS is continuing to work on a fix for elevated AuthKit error rates.

WorkOS has identified the cause of elevated AuthKit error rates and is implementing a fix.

WorkOS is investigating elevated AuthKit error rates that occurred from 19:09 to 19:16 UTC.

The Radar SMS challenge verification issue for mainland China (+86) numbers has been resolved.

Some recovery seen after upstream provider enabled alternate delivery routes; monitoring continues.

We are investigating Radar SMS challenge verification failures for phone numbers in mainland China (+86), preventing users from completing verification.

Scheduled maintenance affecting Core Services has been completed.

Verification is underway for scheduled maintenance affecting Core Services, with updates to follow as necessary.

Scheduled maintenance is currently in progress for Core Services, with updates to follow as necessary.

Elevated errors affecting Core Services - Audit Logs have been resolved.

A postmortem has been published for the AuthKit form POST failures incident.

The configuration issue causing form POST failures for some Authkit custom domains has been reverted and service restored.

WorkOS is investigating elevated error rates for form POSTs on some AuthKit custom domains.

WorkOS is investigating elevated error rates for form POSTs on some AuthKit custom domains.

High error rates on POST requests for some Authkit custom domains affected ~2% of organizations; incident resolved.

The degradation in outbound email delivery was limited to upstream testing infrastructure and has since recovered, with no external impact.

WorkOS is investigating an issue with successful delivery of emails, affecting Core Services - AuthKit.

The incident affecting Dashboard sign-in errors has been resolved.

We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.

We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.

We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate.

Microsoft confirmed mitigations; email delivery to Microsoft 365 domains is operating normally again.

WorkOS continues to see email deliverability issues to a subset of Microsoft 365 tenant domains, not affecting consumer domains.

WorkOS is observing improvements in email deliverability to Microsoft addresses and will continue monitoring.

WorkOS has identified delayed email deliverability to Microsoft/Outlook recipients, affecting Core Services - AuthKit, and is working with providers to mitigate.

The incident involving intermittent Dashboard sign-in errors has been resolved.