Incident History for WithSecure

The email scanning issues with Elements Collaboration Protection have been resolved.

Some emails are not being scanned as expected; teams are investigating with Microsoft to restore full service functionality.

The Partner Portal and eService access disruption caused by a third-party service incident has been resolved.

Third-party service disruption is causing intermittent errors and access issues for Partner Portal and eService; we are monitoring the situation.

The issue has been resolved and full Partner Portal functionality restored, with customer contacts visible and ordering working normally.

A fix has been implemented and we are monitoring the results.

Root cause identified; contact information resynchronization in progress, expected to restore visibility shortly.

Partner Portal users cannot view customer contact information, potentially blocking new orders and changes while teams investigate.

The incident affecting Security Events visibility has been resolved, and monitoring continues to ensure stability.

The issue affecting Security Events visibility has been resolved, and historical data is now visible. Monitoring continues to ensure stability.

Root cause identified and fix deployed; Security Events are being reprocessed, causing delays while monitoring continues.

WithSecure is investigating missing Security Events in the Elements Portal affecting APAC and EU customers.

The incident affecting ordering, provisioning, and device management has been resolved.

The issues affecting Elements Portal and Partner Portal provisioning/ordering services have been resolved; services are functioning normally and being monitored.

Root causes identified for ordering, provisioning, and device management issues affecting Elements Portal, Partner Portal, and APIs; fixes being implemented.

Investigating an issue where Elements Security Center is not showing device-related information in multiple accounts, affecting provisioning and license changes.

The incident affecting Exposure Management and Portal has been resolved; all services are operating normally.

The deployed fix for Exposure Management performance issues is working, portal performance is normal, and monitoring continues.

Recovery continues as expected, with the backlog of scans and reports steadily decreasing and ongoing improvement across the service.

Recovery continues as expected, with the backlog of scans and reports steadily decreasing and ongoing improvement across the service.