Incident History for Verkada

The incident causing delays loading Command has been resolved.

A fix has been implemented for delays loading Command and Verkada is monitoring the results.

Verkada has identified the cause of delays loading Command and is implementing a fix.

Verkada is investigating delays loading Command affecting the Login System.

The incident affecting event based webhook delivery has been resolved.

A fix has been implemented for delayed event based webhook delivery and we are monitoring the results.

The issue causing delayed event based webhook delivery has been identified and a fix is being implemented.

Verkada Command is investigating delayed event based webhook delivery affecting Events and Notifications.

The LPR webhooks issue affecting Camera Analytics has been resolved.

The LPR webhooks issue has been identified and a fix is being implemented.

Some customers are experiencing issues with LPR webhooks; the issue is currently under investigation.

The Guest slowness incident has been resolved.

Guest is experiencing slowness when loading some pages, and the issue is currently under investigation.

The incident affecting Verkada Guest loading in US organizations has been resolved.

A fix has been implemented for Verkada Guest loading issues in US organizations, and we are monitoring the results.

We are investigating an issue affecting Verkada Guest loading in US organizations.

The incident affecting Verkada Guest loading in US organizations has been resolved.

A fix has been implemented for Verkada Guest loading issues in US organizations and we are monitoring the results.

Verkada is investigating issues loading Verkada Guest in US organizations.

The Verkada Command AU shard performance incident has been resolved.

A fix has been implemented for degraded Command performance on the AU shard, and Verkada is monitoring the results.

Verkada is investigating degraded performance of Command on the AU shard; US and EMEA organisations are unaffected.

The incident affecting arming and disarming Alarms via keypad has been resolved.

The issue affecting arming and disarming Alarms via keypad has been identified and a fix is being implemented.

We are investigating an issue where some users cannot disarm Alarms via keypad.

Video streaming in Verkada Gov Cloud is resolved after a resource allocation adjustment restored normal performance.

Verkada adjusted infrastructure resource allocation and restored stability for Gov Cloud video streaming, and will monitor for continued normal operation.

Verkada is investigating disrupted video streaming for organizations in the Gov Cloud environment.

The incident has been resolved.

A fix has been implemented for degraded performance and we are monitoring the results.

Verkada Command is experiencing degraded performance for some customers, with slow or failed loading, and is under investigation.

The issue causing some viewing stations to be offline has been resolved with a new version.

Engineers are continuing to work on the issue causing some viewing stations to be offline.

Engineers are investigating an issue causing a small subset of viewing stations to be offline.

The security screening service disruption has been resolved and the service is back to normal operation.

Security screening functionality has returned to normal operation and we are monitoring the service.

The security screening service provider has identified the issue and is working on a resolution.

Verkada Command is experiencing an outage with the Security Screening feature, affecting Guest components.

The incident affecting Verkada Command login has been resolved, and the system remains stable.

Verkada Command is now monitoring after resolving the loading issue.

Investigating an issue where command.verkada.com is not loading for all users.

The incident where Access Controllers appeared offline and Access Users had issues loading in GovCloud has been resolved.

Verkada Command is investigating an incident where Access Controllers appear offline and Access Users have issues loading in GovCloud.