Status as of

Validis logo

Validis down?

Validis is a financial data sharing platform that lets lenders, auditors and accountants securely extract and standardise data from businesses' accounting software. With a business's permission, Validis connects to systems such as Sage, Xero, QuickBooks and many others, retrieving full general ledger and transactional data in minutes and normalising it into a consistent format. Lenders use it to speed up credit decisions and monitoring, while audit firms use it to automate data extraction for audit analytics, saving time and reducing errors.

Validis status preview image

I have a problem with Validis

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Validis

Aggregated reports in the last 48 hours.

Official Status Unavailable

We couldn't load live incident data from the official status page for validis.com at this time. Please try again later.

User Reports for Validis

Recent issues reported by users from around the world.

Experiencing an issue? Add your report:

Stop refreshing this page

We'll email you the moment Validis goes down — and again when it's back.

How to fix Validis not working

Validis collects financial data from a business's accounting software, with that business's permission, for lenders, auditors and accountants. It standardises the data so it can be reviewed and analysed. Find your symptom below. Most problems come from a sign-in, an accounting connection that has expired, a file in the wrong format, or the platform itself. Share a business's data only through its agreed route, and never send login details for its accounting software in a support message.

Jump to what you are seeing

Website Down

The Validis website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.validis.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused.

  1. If the message says the password is wrong, reset it and check spam.
  2. Check you are using the sign-in route your firm set up.
  3. Ask your administrator to confirm your user still has access.

Data Upload Failed

A file of financial data does not upload, or it is rejected.

  1. Read the rejection message, which usually names the column or format that is wrong.
  2. Check the file type and column names against the template Validis asks for.
  3. Upload a small sample first, to find the problem before you upload the full file.

Accounting Sync Error

The connection to the business's accounting software stops syncing.

  1. Check the business has granted access again, if its permission has expired or changed.
  2. Check the accounting software is running, and that the business's login is still valid.
  3. Start the sync again once, then check the status page before you repeat it.

API Error

Calls to the Validis API fail or return an error.

  1. Check the status code. An access error usually means the key or permission is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the key has not expired and is for the right environment.
  3. Retry with a growing delay, and check status.validis.com if several calls fail together.

Report Generation Failed

A report does not generate, or it shows missing data.

  1. Check the period and the data the report needs have finished syncing.
  2. Narrow the period, then generate a smaller report to test.
  3. Note the report name and the period, and send them to your Validis contact.

Slow Performance

Pages and reports are slow, especially with large data sets.

  1. Narrow the period or the data you are working with.
  2. Try again at a quieter time of day.
  3. If it is slow for everyone, check the status page.

Still not working?

If it still does not work, contact the business's agreed Validis contact, or your Validis account manager, first. For a platform-wide problem, contact Validis support through the help option on the Validis website. Have your organisation name, the business name, the report or upload name, the exact error text, and the time it started with your time zone. Never send login details for accounting software or bank data in a support message. Live incident updates are on status.validis.com.

Most data-sharing problems come from an expired connection, a file format or a sync that has paused, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Validis's side.

Frequently asked questions about Validis

Is Validis down right now?

We cannot confirm an outage for Validis (validis.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Validis is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for validis.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Validis?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Validis status page?

The official status page for Validis is status.validis.com.

Advanced Domain Info Unavailable

We couldn't load advanced domain and security information for validis.com at this time. Please try again later.