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TrustYou is a hospitality technology company focused on guest feedback and reputation management for hotels. Its platform aggregates and analyses online reviews from sites worldwide, uses AI to identify guest sentiment and operational issues, and helps hotels respond to reviews efficiently. TrustYou also offers guest surveys, messaging, and review distribution to boost ratings on travel sites. Hotel chains and independent properties use it to understand what guests think, improve service quality, and strengthen their online reputation to attract more direct bookings.

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I have a problem with TrustYou

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for TrustYou

Aggregated reports in the last 48 hours.

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User Reports for TrustYou

Recent issues reported by users from around the world.

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How to fix TrustYou not working

TrustYou helps hotels understand guest feedback. It collects reviews from many sites, works out what guests are saying, and supports replies and guest surveys. Most problems come from a sign-in, a review connection, a report setting or the platform itself. Find your symptom below and start with its quickest check.

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Website Down

The TrustYou website or dashboard does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.cxp.trustyou.com for an active incident.
  3. If only your hotel network is affected, ask your IT team to check the firewall.

Login Failed

Sign-in is refused, or you are using the login for a different property or account.

  1. If the message says the password is wrong, reset it and check spam for the email.
  2. Check you are signing in to the account that covers your property.
  3. Try a private window to rule out an old session.

Dashboard Not Loading

The dashboard stays blank or shows an error.

  1. Reload the dashboard in a private window with extensions turned off.
  2. Try another browser if the dashboard stays blank.
  3. If one section fails, note its name and the date range you chose.

API Down

Calls to the TrustYou API fail or time out.

  1. Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
  2. Confirm the API key has not been changed or revoked.
  3. Retry with a growing delay.
  4. Check status.cxp.trustyou.com if several calls fail together.

Survey Issues

Guest surveys do not send, or responses do not appear.

  1. Check the survey is switched on and the guest contact details are complete.
  2. Send a test survey to yourself to see whether it lands in spam.
  3. Allow time for responses to appear. They can take a while after a guest completes a survey.

Review Syncing

New reviews from a review site are not showing up, or the numbers look out of date. Review sites update on their own schedule, so there can be a delay.

  1. Check the date of the newest review shown, and when the sync last ran.
  2. Check the connection to the review site is still active, since an expired login stops new reviews.
  3. Wait for the next sync before deciding a review is missing. If it stays missing, send the review site name and dates to support.

Report Generation

A report stops before it finishes, or shows no data for the range you picked.

  1. Shorten the date range and try again.
  2. Check the property and filters are set correctly, since one filter can hide most of the data.
  3. Run the report at a quieter time of day.

Mobile App

The mobile app will not open, or shows an error.

  1. Close the app and open it again, and check your phone has a connection.
  2. Update the app from your app store.
  3. Sign out and back in. If the web dashboard works, report the app problem to support with your phone model and app version.

Still not working?

If it still does not work, contact TrustYou support through the help option in the dashboard or on the TrustYou website. Have your property name, the review site or report involved, the exact error text, and the time it started with your time zone. Live incident updates are on status.cxp.trustyou.com.

Most feedback-platform problems come from a sign-in, a sync delay or a filter, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether a problem is on TrustYou's side.

Frequently asked questions about TrustYou

Is TrustYou down right now?

We cannot confirm an outage for TrustYou (trustyou.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if TrustYou is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for trustyou.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with TrustYou?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official TrustYou status page?

The official status page for TrustYou is status.cxp.trustyou.com.

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